Verizon offers a wide range of services, including the latest mobile devices, 5G home internet, and business solutions. Customers can visit the Indianapolis store or shop online for convenient options like in-store pickup, free 2-day shipping, and same-day delivery where available. The store staff is generally helpful, with one reviewer praising the "super helpful" Jace for assisting with plan changes and phone setup. Another customer had a positive experience with Micah, who was described as "personable and resourceful." However, some customers noted that the sales staff could benefit from better product knowledge to provide accurate information during the sales process.
This is the best Verizon I’ve ever been to!!!!! The staff was super friendly very helpful and they were great with finding my amazing deals! I will only ever go to this Verizon from here on out! Shout out to Arianna, Juan, and john!!!! Thank you guys so much!!
March 2026
I dreaded getting new phones for my husband and myself last week, but Ivan was helpful and patient with us and made the process go very smoothly. I really appreciated his customer service skills. In general, the customer service is good at this store. It is greatly improved from 5 years ago when we gave up trying to buy... read full comment
February 2026
Shout out to store manager Jonathan Thompson, he provided great customer service and prompt attention to my phone issues. Thanks much
