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“Robert was the very best salesman at this location. So if you need a phone come in and ask for Robert. 5 stars for the best service, From a very satisfied customer, Brad.”
“It was awesome one employee excellent and multitasking helping others very knowledge excellent place for T-Mobile walked in and I walked out with a T-Mobile box and I wait till the billing service excellent I mean excellent service at this location after the employee thank you for the excellent customer service it works awesome thank you Jackie you was awesome it really works well the customer service line for T-Mobile day was awesome and they helped me out until it was taken care of problem resolved and it was an excellent experience and I enjoy the speeds that are phenomenal from the T-Mobile 5G box highly recommend on the $50 box I get 400 down and about 300 up on megabytes I love it especially handling emergency communications through VoIP voice over Internet Protocol”
“Crystal was super helpful, friendly and knowledgeable. I had an awful and frightening experience at the retail location in Paris IL. All I needed was a physical SIM card. She hooked me up and got my services activite with a quickness. Thanks again Crystal, you were a true blessing today.”
“This store was a wonderful help in my time of need. We setup a business line with them for our tablets. Cameron was a great help. She spent a lot of time with us working with business support to get our tablets ordered and account setup. We are very thankful for all their help.”
“Was a 1 star but Joink came out and fixed everything, Caleb the technician they sent was awesome, he stayed made sure i had great speed through the entire house. He is an asset to Joink because I was about to drop them.
Was excited to finally get fiber in our neighborhood. Should have known this wasn't going to go well from day one. The tech shows up and tells me he cannot put the modem in my office where my current modem is from Spectrum. I tell him to leave and call their office. Supervisor comes out and a couple days later and tells me they can install it in my office. I finally get it installed and the next day my speeds are horrible. Speeds are 89 meg download on a gig fiber connection. I talked to tier 2 support a couple days ago and they need to send out a tech. Still no teach or phone call. I called into support asking for an update, no update and they couldn't transfer my call because the other team was to busy with other customers. If I don't hear back today I will be dropping them this has been worse than Spectrum and that says a lot.”
“I went in and was greeted pleasantly by the young lady who was there. I told her what I wanted and it wasn’t in stock but ordering it to be delivered was very easy and offered to help me set it up when it’s delivered if I have any problems.”
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“Had a great experience today. Our customers service rep was on top of everything we needed with great service and exceptional product knowledge. My wife and I both got new phones and were in and out of the store in less than 1 hour. Thanks for making this an excellent experience for us.”