“I was genuinely impressed by the customer service here. I needed some help with some new things I’ve never done before and I was assisted by 5 different workers today & all 5 of them were helpful and friendly. It was a positive environment and experience as a young woman still learning adult things. I plan to go back for future services and purchases.”
“Stopped in this Ace a couple times this past month and it’s been great… People there have been very friendly and helpful… The younger girl in the paint department was very nice and helpful and went out of her way for me yesterday when I was looking for a particular paint…They have a pretty good selection of product and if you are looking for Milwaukee tools an excellent selection of them… Every time I have been here it’s been a pleasant experience and I would recommend this hardware store …”
“I couldn't do half the things I do without the right tools and at a price I can afford. They also allow me piece of mind that the tools will work till the job is done by the way they stand behind their products. Going on 20 years now.”
“I've made many trips here. The workers have always been friendly and knowledgeable about the tools they sell. The prices are good. I've heard a lot of people say the tools are of low quality. Admittedly the tools aren't of the same quality as some of the big name brands. But ive used a lot of harbor freight tools and so far they have all worked just fine for me at a fraction of the cost of other brands.”
“I’m in the middle of a major renovation or remodel to my home, I’ve had to run back-and-forth to Ace Hardware in the last two weeks 15 times there is a sales representative to assist you name is Glen. Glen has been so helpful understanding and knowledgeable. It’s like we have a friendship when I walk in the store if he’s not busy, he’s willing to help and figure things out with me never ever ever with an attitude, always polite and professional Glen is Patient and understanding person he’s a great asset to Ace Hardware it’s friendly and professional attitude is the reason I go back to Ace instead of going to the big box stores thank you, Glen”
“Quenton (hope I spelt his name right) was very helpful. He helped find my right size of my screws for my speaker bars. Same for Tom, very friendly too like Quenton.”
“We’re a young couple in our first home, and Ace Hardware has been amazing for us. The staff is always super knowledgeable, patient, and helpful, even when we come in with ridiculous questions! They never try to upsell us and always make sure we get exactly what we need. Highly recommend!”
“I like tractor supply they might not have tractors, but they do have supplies for tractors and accessories t people that own tractors are around tractors or have ever seen a tractors might be interested in and let me tell you something that somebody is me I’ve seen a tractor at least three times in my life and That ain’t no lie. good selection plus size Carhart.”
“My mother-in-law passed away unexpectedly and the police ended up having to break into her house. In the process they broke a screen on the storm door, so I called to see if they could fix. They said normally they have a few of these backed up and needed a few days, but they ended up being able to get me in right away. We ran it over and ended up chatting for a bit with who I assume was the owner. It was a huge blessing to have him help us out and even more of a blessing when he slid the screen across the table and said there was "no charge." If you have any ability to choose to support this business, you would be doing the right thing by doing so.”
“I was was looking for a garage door hinge that I broke & learned that there are a few to choose from even on a standard garage door like mine. I found the correct one on their site with shape & numbers, ordered, installed & it all went very smoothly. If I ever need a hinge or hinges again, my first choice to search will be Hinge Outlet.”
“Love how unique and rustic Wild West Hardware is. Their barn-door handles and wrought-iron pieces look handmade and perfect for a vintage vibe. Shipping was fast, and the customer service felt personal and helpful. Great find for DIY projects or home upgrades!”
“Love this place especially when you get 11% rebates. Always love looking to see new stuff there. Prices are very reasonable and I buy here every week. Always need something.”
“I purchased a Menards exclusive Husqvarna generator that turned out to be defective when I needed to use it during the recent extended power outage. After some initial friction in trying to return it or get it serviced Menards and store manager Brandon did the right thing and allowed me to exchange it for a different brand generator and I appreciate it it. I will continue to do business here”
“Just picked up a generator from here and it’s pretty heavy. Luckily Tyres, the carry out was very helpful getting this unit into my vehicle. He was working the whole parking lot and upfront to load generators. Very nice young man with a great attitude, Home Depot is lucky to have him out there representing the company. I think he’s earned a promotion to a department after handling these generators and power outage chaos the way he has.”
“I would like to give a HUGE compliment to Ashley in customer service at the Lowe’s in Merrillville, IN!!! She is truly an amazing employee! I had purchased and paid for a generator online for curbside pickup. When I arrived at the store, Ashley let me know that the item hadn’t been picked in the store yet and the generator sold and was no longer available. To say I was disappointed was an understatement. After canceling the order I left and was calling around to find another generator and wasn’t having any luck. After about 10 minutes, Ashley called me and let me know that someone else had cancelled their order for the same one and wanted to know if I wanted it!!!! Needless to say, I said yes and hurried back to the store! She had it there waiting for me! Now that’s customer service!!!! Not all heroes wear capes and Ashley is definitely a hero!!! Our area has been hit hard with the storms and power outages and every employee I had interaction with was so kind and friendly! You should be very proud of the employees at your Merrillville, IN Store!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.