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“I appreciate all the one on one care I received at Star Bank. So many banks these days have never recovered from 2020 and the main service lost is customer service. Thanks ladies!”
“The staff at Star Financial Bank has been friendly and professional for over 3 decades. Star Bank have always assisted me with all my banking needs and I recommend Star to all my family and friends.”
9AM - 12PM
4501 S Delaware Dr, Muncie
Banks
“It's great when you have banked somewhere for so long, you really get to know all the friendly faces. Like Haley, for example. So polite and sweet. You can tell she really likes her job and she enjoys working for such a wonderful financial institution.”
“Very friendly staff that get to know you by your name. Will go the extra mile to help you or or help you find the answer to your needs or questions. We have been members for 15 plus years and very happy. Worth the extra drive out on Wheeling to bank.”
“I brought a friend, Jayne Poland, who can no longer drive, to the Broadway location today to pay her credit card.
She does not do the internet but asked I leave a review for her.
Lindsay Haney waited on her in the drive thru. Lindsay explained to her that her savings was dormat and if she didn't do some kind of transaction she would be charged a fee.
Jayne kept carrying on how much she appreciated Lindsay telling her and she made a $10 deposit
Jayne said in all these years, no one has ever told her that and she thought Lindsay's customer service skills were 200%.
She wanted Prime to know what a valuable and caring employee Lindsay Haney is to Prime Trust.”
“The people who work at your branch are magnificent. I've had to do a few things through the bank and they have always been able to do exactly what I needed. Especially Brittany Redwine. Very happy.”
“Wesley was amazing and helped me get a loan in no time at all, was such a great help with getting everything set up for me and my cosign as easily as possible as well as setting up a checking account for myself and it took absolutely no time at all, couldn’t recommend more thank you so much!”
“Everyone at this location is always so friendly, kind, and helpful. Lyndsey Colvin helped me so much when there were unrecognized charges on my account. She made sure I got a new debit card so that this wouldn’t happen again, disputed the unrecognized charges, and made sure she did everything she could to get my money back into my account. Lyndsey not only got my money back she also made sure I had her business card that had a direct number on it to reach her until everything was resolved. I ended up having to call her twice. Both times she was right there on the line answering my questions, and making sure I was taken care of. It’s nice knowing that when I go into my bank that I’m going to be taken care of by people that really care about my banking needs, and not people there just because they have to be doing their jobs. Thank you everyone that works at the Muncie Woodforest location, you truly are AMAZING!! ?”
“I want to compliment Andrew at the Madison St. location and Malissa at the Bethel Ave. location. They were both so nice and professional. I was very happy with the service I received from both of them. I would recommend with high accolades Primetrust to anyone. Primetrust is a great place to do business.”
“The branch manager, Nathaniel, was extremely accommodating and even stayed after closing to help us finish our banking. The entire team has been there for an average of 20 years and it shows. Great customer service and always greeted with a smile.”
“Walked in off the street with a question and was talking to a very pleasant banker within 5 minutes. You do not get this service with the national banks. Will be opening an account thanks to their timeliness and friendliness.”
“This bank ? is the best in the business. Always friendly and professional. I recommend anyone that would like to leave their bank they are currently with, to give this bank your try.”
9AM - 12PM
1501 N Nebo Rd, Muncie
Banks
“Erin & Ashley are the most patient, helpful and attentive bankers I’ve ever dealt with. Even when the line started to pile up behind, and only the 2 of them working, they helped figure out a complex task and didn’t make me feel rushed. They took the time to make sure I fully understood the problem and we got it fixed after a few minutes. Those in line were not happy, that I had apparently used more than my fair share of time at the teller station. They can keep trying to rush these employees who are handling YOUR money. But don’t come back in demanding to Speak to a manager because your transaction wasn’t done right because you were rushing them.”
“Billie was so helpful and caring when my father pass away. She help us with all matters dealing with my father accounts and investments accounts. She is very knowledgeable about investments. She never steered my father wrong. Banking at its BEST.”
“Been banking with Old National for a couple years now. The tellers at this location are wonderful very pleasant to talk to. The bank manager is a wonderful person too and even allowed the Girl Scouts to set up in the bank to be able to sell Girl Scout cookies this year.”
9AM - 12PM
790 Mill St, Middletown
Banks
“The woman who first answered the phone, and the woman who answered when i was directed to customer service were more than wonderful! They were very helpful, patient, respectful, and kind! Thankyou guys for all your help :)”
“A shout out to Jasmine Jones! Most helpful financial advice (and life) that I’ve heard in a long time. In this upside down world it was a breath of fresh air. She is truly wise. God bless you Mrs. Jones (:”
“Muncie Branch experience_ The tellers, Cindy and Team are always friendly, professional and efficient. I also appreciate the aesthetics and energy of the environment.”
“My dad just moved and it has been a struggle helping him take care of his finances. Erin helped on the phone and in branch and was able to help resolve some issues for us. She was amazing; so as the Teller who helped me as well. Great customer service!”
“The tellers here are the best! The friendliest bank staff I've ever met. I come in roughly 5-6 days a week for work and they are always so kind. I look forward to going here every time because I know it will be a fast, pleasant experience!”
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“I absolutely love Northwest branch in Yorktown. They've been so helpful to me since I opened my account about 6 or 7 months ago. The staff are so kind and always willing to answer any questions I may have.”