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10AM - 7PM
705 24th St, Ames
Mobile Phones
“Tre was very helpful and knowledgeable. He gave us options and spent time with us which we really appreciated. We had considered trying a different carrier, but will stay with US Cellular because of the great service we received. Thank you Tre!”
9 AM - 7 PM
115 S Duff Ave, Ames
Mobile Phones
“Usually only one or two employees present so there can be a wait, but the people in this store are ON POINT. They solve problems and get things done. They are sharp, personable, polite, knowledgable and professional. In short, they know their business and are good at it. The store itself is situated oddly and parking can be an issue, but that is the only downside.”
“My issue was a little bit complecated. However, the store manager patiently put more than an hour to solve my issue. The were two senior people before me and the way he was treating them with patient and respect, and solving their issue was impressive.”
“I had a great experience recently at this location. The young man that took care of me was very friendly and helpful. Answered all my questions and made my experience pleasant and easy.”
“We came in around 6:15 pm on February 16th to port a number onto my plan. Serena was extremely helpful in every way possible. She showed us the new phones, their features, and even knew the specs of the old phone that was being ported, to compare with the choices of new phone options in the store. That's impressive! After selecting a phone and porting the number there was a goofy billing glitch in the system that was no fault of this store. Serena contacted the higher ups in the billing department, and after a few minutes they got my monthly payment exactly where it should be. Mind you, this ran slightly beyond their store hours by about 5 minutes. BUT, unlike probably many businesses, we weren't rushed out, we got everything perfectly done before leaving. Totally impressive customer service.”
Open 24 hours
116 Beedle Dr, Ames
Mobile Phones
“Not sure if the intermittent lack of water pressure during my clean yesterday was due to constant use on the best January day of 2022, or if it is time for an upgrade.”
“Replaced battery in my old Samsung Galaxy S8 . Notorious problem as all Android owners know. $80 repair versus $800+ for a new phone. It took an hour and saved me a fortune. Great to have a professional phone repair store.”
“The manager at this location is exceptional. Tre is highly intelligent and genuinely knowledgeable about everything US cellular. Highly recommend this store. 10/10”
10AM - 8PM
701 S Duff Ave, Ames
Mobile Phones
“Johnathan was helpful the other day. It was just before close and he was the only one working and he worked hard to resolve my data service issue. If you need a reason to switch to T-Mobile, a good one is the service in the retail locations. Yes you may have to wait but the staff are helpful.”
“Blaine and Andrew were extremely helpful when I encountered issues transferring from another phone company. They stayed after hours to assist me while we were on the phone with customer support for almost two hours, trying to figure out why my phone couldn't port into T-Mobile. These guys are fantastic, and I highly recommend them to anyone in need of assistance.”
“Aiden has gone above and beyond to help me on 2 separate occasions. He was patient, kind, and gets the job done. As someone who is not tech savvy, I would highly recommend visiting this location and seeing Aiden. I am extremely satisfied with the service I received!”
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“I called, They said stop by, and had my screen replaced in about 30 minutes. The process was quick, easy, and hassle-free. I’m very happy with the service — professional, efficient, and great to deal with.”