UScellular connects millions with its award-winning network, offering the latest smartphones, high-speed internet, and connected home solutions. The store in Ames provides exceptional service from real humans, with staff noted for being extremely knowledgeable, professional, and helpful. Reviews highlight employees who take time to answer questions, explain plans and warranties clearly, and break down pricing to make it easy to understand. They demonstrate great customer skills, patience, and kindness, often going above and beyond to resolve issues with 100% satisfaction, even assisting after closing or locating inventory at other stores. Customers report leaving feeling good about their experience, describing the service as top notch and a breeze.
I have had Josh help me with my phone 3 or 4 times. He was very patient.
May 2025
I wanted to give my thanks to the service personnel here as they were very helpful and very professional in helping me in servicing my phone transfer which takes a lot of time to do. Keep up the good work guys!
January 2025
Tre was very helpful and knowledgeable. He gave us options and spent time with us which we really appreciated. We had considered trying a different carrier, but will stay with US Cellular because of the great service we received. Thank you Tre!
