UScellular is dedicated to connecting people, businesses, and government operations with an award-winning network and exceptional service. The Cedar Falls store stands out for its helpful and caring staff, who go above and beyond to assist customers. Many reviews highlight the outstanding service provided by employees, particularly in challenging situations. Customers have praised staff members like Amanda, who helped restore their faith in good service, and Brett, who patiently guided an elderly customer through getting a new phone. Dan has also been recognized for his clear explanations when trading in phones, while Bennet received accolades for swiftly resolving technical issues with WiFi routers. Despite some negative experiences at corporate stores, the Cedar Falls location has become a beacon of support, ensuring that customers feel valued and well taken care of. With a range of products including smartphones, high-speed internet, and connected home solutions, UScellular is committed to enhancing customer experiences while maintaining its core values of exceptional service from real humans.
Had a great experience with Nick with getting a new phone and the accessories to go along with it! Thank you!
September 2025
Highly recommend. Brett is a gem. He went above and beyond for us.
September 2025
Was having a terrible time with my phone due to pop-ups! But thankfully Joel H. was able to get rid of them. He was kind and so helpful! Thanks again, Joel.
