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“I need to start by saying I apologize by not catching the name of the young lady that helped me yesterday at the Westdale location. I needed to get a new debit card and she made a difficult day from a very pleasurable. We laughed and joked talked about lots of things in Iowa so I just wanted to express my appreciation. You could probably look at my My Account account and see who I dealt with if you could get her a message and just tell her the old guy from Tipton appreciated the conversation and thank you for everything and she’s a great employee for you. I explained I was maybe driving to Ames and it was pouring rain and she even told me to be careful so again great employee if you could get her a message and tell her thank you I’m sure who dealt with me is on the transaction history again thank you”
“Before Christmas, John at the First Avenue Branch was very helpful. He researched some questions I had regarding security, and gave me information on the Collins insurance plans available. I was impressed by his willingness to take the time to answer my questions.”
“We've been banking with Collins Community CU for many years as a business and their customer service is outstanding! They have always been knowledgeable and pay quick attention to each detail.”
“I have always had great experiences with everyone I have ever dealt with, from loans to tellers, everyone has been super friendly and made you feel good. The reason for only 4 stars….if your debit card gets shut down for possible fraudulent activity, which I am very thankful that they watch closely and catch things….But it takes a long time to get a new card. I am currently on day 9 waiting for a new card to arrive. That’s way too long in the card world we live in. Some people I know have told me other credit unions can make a card right then and there, no waiting. I am very frustrated by this. I hope you can improve this soon!!”
“We would like to commend Krista Swyers for the way she helped us recently with a wire transfer related to a real estate purchase. She was friendly, professional, and very thorough in her preparation of the related documents. We were greeted as soon as we entered the office on First Avenue. We did not have to wait to see Krista even though we did not have an appointment. We are very pleased with the customer service we received at FFCU.”
“I have been with AIM since I obtained my 1st auto loan in 1984. I've never been turned down for a loan as far as I can remember. One of the great things about dealing with AIM is when you call everyone is friendly and caring. They work to get your loan done as quickly as possible and make the process so smooth.”
“Recently worked with Crystal Rivera to refinance our truck and she was amazing!
She provided valuable information about the gap program we had not considered before. Crystal was very knowledgeable and went above and beyond.”
“A fantastic location with excellent customer service! I’ve worked with them for years and they are always very helpful! Today, I spoke with the manager CJ, and he helped me with my account security after I received a fraudulent phone call from a scammer trying to impersonate one of their employees. It was suspicious, so I went to their location to speak with someone in-person, and CJ confirmed that the call was not from them. He then helped me secure my account and make a new card. It was super easy and he was very nice! I would definitely recommend this location, as everyone there is wonderful!”
“My wife was in the process of passing, so two weeks ago we went to Corda and met with Anna. She was compassionate and ao helpful.
Two weeks later after my wife passed we met with her again to take care of accounts and to open one as a memorial to my wife. Once again, Anna came to our rescue and made us feel so relaxed. I had fretted and worried and she took that right away.
Anna is a wonderful caring, patient person, and as a old person sometimes we are not as quick. She was so patient with me. I hope I won’t need any more assitance, but if I do, I know who to call on for help, Anna.”
“Always helpful and friendly! Lost debit card and was happy to have a replacement in hand within 10 minutes of walking in the door. The teller was more than happy to look my account up to ensure no activity had happened on my account since the last time I had used the card. Relief! Whew. She gave me a great pen and offered me information on other services. She was polite, professional, and took safety precautions wearing a mask. Hand sanitizer available in several spots and visual reminders of social distancing marked. Have done all my banking in the last 25 years (i.e. a couple car loans, personal loans, home mortgage,etc.) Very happy with all services offered! Free checking, Free bill payer, Free online banking, automated response teller. You can even get support via text. I'm just absolutely ? all about Linn Area Credit Union! It's where I stash my money ?”
“Love this place. Not normally about waiting in line to get to a window to speak with someone (in any situation), but i dont mind at this one. Service is fast from seemingly happy people, that remember you. May not seem like a big deal but i feel like it is, now more than ever when forced to deal with automation or AI of some sort half of the time. I appreciate”
“I had an amazing experience walking in and getting my debit card immediately. Krista helped me get it done very quick and was so kind in the process. Give that sweetheart a raise!”
“Amy Hanson is great! She provided concierge service and followed up to make sure that I got everything set up before the deadlines, when I forgot. I appreciate her dedication and follow through and she represented the company very well! Thank you Amy!”
“Green state is the best! Simon goes above and beyond for us. He is very prompt, good at what he does, very helpful in every aspect of his job. Couldn’t ask for anyone better to work with. Thanks Simon!”
“Unrelated to the business itself, but I just had to comment about how Joe was such a sweet and caring person to me today when he saw that I had wrecked my car across the parking lot. He came over to see if we were ok or needed help, stayed with me and my child while we waited for help and overall just helped me feel better about the situation. I really appreciated him being there today.”
“I had nothing but a great experience with GreenState Credit Union! The representative, Phil, was very knowledgeable and helpful, but also warm and friendly, and easy to talk to.”
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“I have been with Metco since 1974. They helped guild me through kids, kids in college, new cars, and surprises that required a cash pay out during the lean years. This is a caring, talented, and always willing to listen crew. I recommend Metco to everyone in any stage of their financial life. They are a good partner to have in your corner..”