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“Very Friendly/Helpful Staff! Any returns you have for Amazon, they make seamless when you have your return slip printed off. This will always be my primary UPS STORE!”
“Darrell at the 1st Ave location provided the highest level of customer service that I have ever experienced! He went above and beyond to complete a time sensitive project for me and did it with a smile! Thank you so much!!”
“Staples is my go to place for paper supplies and computer ink.
However, I always leave with more than I had intended because something always catches my eye.”
“Always a great experience! From printing menus, posters, banners or business cards! The team here always does a great job & are always friendly & attentive! Thank you!”
“The 5 stars are for the staff employed by CVS who's customer service was exemplary while helping me at the in-store UPS drop off point. I had pre printed a shipping label prior to bring my package to CVS for drop off. For some reason the label refused to cooperate when they attempted to scan it. I was planning on flying back to Phoenix in the morning and did not have room in my luggage for the items nor did I have access to a printer to print a new paper label. It was also 9pm making CVS the only location in CR open to accept drop-off packages. I was desperate since my flight in the morning made it impossible for me to drop off the package. The employee patiently coached me through the sequence of steps from buying a new label on line to printing it via the Kodak photo kiosk (which cost $0.29 to print) and finally helping me tape it to the package and ensuring it was ready for shipment. This easily took 45 minutes to 1 hour to complete. The employee was knowledgeable, professional and personal, all while being a genuinely good soul. They young man working the front register on January 11th around 9pm deserves to be recognized for displaying the character traits every company should strive for. Unfortunately I don't know what his name was but I truly hope this review comes to the attention of his superiors and he is given the recognition that is often taken for granted or never publicly acknowledged after the fact. His integrity demonstrates his dedication as an employee and speaks to his values and character as a human being ans and was a breath of fresh air... Thank you so much for your help! Keep doing what you're doing because it's totally working!
The travel RN”
“Lee- THANK YOU. Your store deserves more 5 star reviews because of your problem-solving abilities and your true customer care.Situation: $300 "honey wagon" (43 gallon poop tote on wheels for camping) needed to be returned. First, note that it was sent by free shipping from Amazon via FedEx. EVERY carrier we went to said it exceeds the formula of dimensions plus weight to be able to do a normal, fee-free return. It would have cost me OVER FOUR-HUNDRED DOLLARS to return it because it exceeded standard shipping for USPS, UPS, and Fed-Ex, yet it was delivered by standard shipping by Fed-Ex. Figure that one out. Since the box was unopened, Lee at Pak-Mail suggested we do a return-to-sender, which in his opinion was about a 50% chance of rejection, based on its size, but NO COST to me to do it or have it get rejected (and if rejected, sent back to my house). I went for it and it WORKED and I got refunded by Amazon!! THANK YOU LEE!!!!!”
“I came in and accidentally bought the wrong kind of stamps and their computer system wasn’t letting me return them. Their customer service team stayed after 5 to help figure it out and then came in early the next morning to finish resolving the issue. They went above and beyond:)”
“Dan is very attentive, knowledgeable and helpful. He went above and beyond & helped me track a package. As someone who ships hundreds of items a year; I enjoy frequenting this location because I can rely on them. Thanks .”
“Both people working were very kind and helpful when getting some papers notarized and sent off. The gentleman who notarized my paperwork was very good at his job and I think that’s always something that should be noted, experience and caring. Appreciate this in a business!”
8:30AM - 8:30PM
3601 Beech Way SW, Cedar Rapids
Shipping Centers
“I had a great experience at the FedEx Ship Center in Cedar Rapids. This is a huge facility, and you can immediately see how much work goes into keeping everything running smoothly. The scale of operations here is impressive, but what stood out the most was the team.
There are so many hardworking people behind the scenes, all moving quickly and efficiently to make sure packages are processed and delivered on time. You can really appreciate the effort and coordination it takes when you see the constant activity and dedication from the staff.
Despite the busy environment, the employees I interacted with were friendly, helpful, and professional. They took the time to answer questions and made the shipping process easy and stress-free.
It’s clear that this location plays a major role in handling logistics for the area, and the commitment of the team does not go unnoticed. Big thanks to everyone working there for their hard work and dedication—keeping things moving every single day!”
“This Post Office is great and the employees do work harder here than most locations. It’s the people in line that are intolerable. I have heard some of the most ridiculous questions.. zero chance I could hold my composure behind the counter if I had to deal with some of these people.”
8AM - 8:30PM
9435 Shepard Ct SW, Cedar Rapids
Shipping Centers
“The process to receive a package from DHL online is bit clunky and a little concerning with the potential fraudulent emails. I went directly to your office at the Cedar Rapids Iowa Airport. Shirley is what customer service should be like. Very friendly and explained everything very clearly. I’m at the end of my career in sales. Customer service like what Shirley gave me is exactly what all sales people dream of for our customers. Well done Shirley.”
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“These guys are the best. Always extremely helpful with my occasionally complex packing and shipping requirements. I highly recommend them. Great service. Never any problems.”