The Verizon store in Cedar Rapids provides a range of services for mobile, 5G home internet, and business needs. Customers can visit in person, schedule appointments online, or place orders for pickup, delivery, or same-day service through various convenient options like express lockers and free 2-day shipping. Many reviews highlight the friendly, professional staff who deliver quick and efficient service, often fixing issues or helping with account questions in just minutes. Staff members are praised for their patience, helpfulness, and good communication, making for positive experiences. However, some customers have experienced longer wait times, miscommunications, or issues with order accuracy, especially with online or locker pickups. Overall, the store is known for its helpful employees and quick service, although scheduling ahead is recommended to avoid delays. The store aims to make mobile, internet, and account needs easier and more accessible for customers in the area.
I have never made a review online, but today we have waited over 2 hours to be helped. There is significant staff shortage which makes it very hard for anyone to be helped. We had made an appointment at 5:15 and it is now 7:30 we are now finally next in line. The store closes at 8!
January 2024
If you already have good service do not switch. I'm downtown cedar rapids with 4g and Spotify(sound only) buffering. Can't get youtube videos to load. At us cellular the only time I ever had connectivity issues was in the mountains
November 2023
Awesome service! I hadn't been to an actual Verizon store in years, and ran into an issue with my phone that needed immediate attention and these folks had me fixed and out the door in under 15 minutes! Super friendly, professional and good at their jobs! Thanks For making my day easier!
