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“Ace IS the place. Seriously - the folks here help you find exactly what you need. So much knowledge and experience - great service. My go-to hardware store for DIT fix-it’s and chores I do t want to do like having screens replaced. 5 stars!”
“I recently placed an online order with a tight window for use to finish up a project. I emailed and asked what day it would be set to arrive, and not only did they go out of their way to make sure it was in time, they paid for the additional cost at no charge to me. 10/10 customer service, and absolutely will be shopping here again. That kind of service is hard to find!”
“ACE employees are always very attentive, helpful and friendly. I didn't need help this trip, as I was just buying lightbulbs, and I knew where they were and what kind I wanted, but both employees offered help if I needed it.”
“I first shopped at Johnston ACE Hardware during the short time (3 years) I lived in Johnston. I was very impressed and grateful for their knowledge, willingness to make suggestions, and steer me in the "right direction". I am not very experienced with "hardware"-related matters. I moved into Des Moines, but I still return to the Johnston store when I need assistance with hardware-related issues. Thank you!”
“This has become my new favorite Sherwin by far. The level of customer service iv had so far at this location has been unmatched. This one dude (i think Alonzo is his name) looks to always be giving an extra effort to make customers feel important and appreciated. Give that fella a bonus.”
“Well stocked, well organized and clean store with friendly and knowledgeable staff. Our capacitor in our furnace failed on a Saturday afternoon and it was only 20 degrees outside. I looked online and Ace hardware was the only store in town with the part in stock. I drove across town and this was my first time in the store. The price was extremely fair and I will be back often.”
“I have purchased paint many times at Sherwin Williams. The paint quality is great. My favorite store is WDM on Grand Ave. Alonso is especially friendly and willing to help in every way possible. I really appreciate his kindness and professionalism!!”
“Great local hardware shop. They typically have what I need and their rewards program helps them stay competitive with Walmart and Amazon. Plus it's way more convenient then trying to find something in the bigger hardware/ home improvement stores.”
“Always super friendly and helpful! Last night I had a plumbing issue. I called 5 minutes prior to closing and they confirmed they would stay open for me to get there. Just amazing service!! I think his name was Seth, who was actually outside waiting for me to pull up and walked me back to the plumbing section and another employee help us find exactly what I needed!”
“Amazing staff! From the time you walk thru the door you are greeted by welcoming and helpful folks. From basic grill supplies to needing to know the pitch/size of a bolt I need they are always willing to help.”
“Very pleased with the service and product line. Last visit, Aiden helped me in the store's closing minutes to match an obscure paint color for a restoration project where I only had a decades old recipe to help. Aiden over-delivered and got the color spot on using modern product and formulations. This all comes after another SW location told me it couldnn't be done. The Merle Hay location is where I will be taking my business and recommending others use.
The store also is carrying Level5 product now which makes me excited for the other projects coming up.”
“I come here for all of my paint/ supplies and each time I have a great experience. I especially want to share a thanks to the manager. He really goes out of his way for his customers. Thank you for always being so helpful and kind! 10/10 recommend this place. All of the staff are lovely.”
“The staff at Cappel's Ace Hardware is welcoming and goes above and beyond to provide exceptional customer service. I appreciate their knowledge and recommendations for my home and lawn projects.”
“First time home buyers who knew nothing about painting ventured into SW; Holly was the BEST! She walked us thru every step, helped us correct tools we had grabbed incorrectly and also told us about a special going on we could come back for to get a better price! I can confidently say she saved us on money AND time! She is a gem; if you need assistance at this location, work with her!”
“One of the best, if not the very best, home improvement and hardware store that I habe ever been to. Very neat, well organized, and friendly and knowledgable staff!”
“I went in seeking a paint match for a repair job on the exterior of my house. My 1st attempt at a match at a different location (big box store) was a complete fail.
My 2nd stop should, which should have been my first, Sherwin Williams in Grimes. The young lady who helped me was a delight to work with. When she showed me the matching paint after it was applied to my sample, I was unable to locate where the match paint was applied to my sample. SCORE! Thank you so much for the amazing service, and I will always choose Sherwin Williams for my 1st stop relating to every paint. She saved me SOOO much additional work today. The paint match was spot on.”
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“Great experience with all the employees including the younger gal that helped me with interior paint. Another different SW store in Waukee couldn't even tell me what paint finish their samples were. I also refinished some Cushman furniture and their stain match was perfect!”