The UPS Store #5625 in Clive is a locally owned and operated business that offers a variety of services, including packing, shipping, printing, document finishing, and notary services. Customers appreciate the convenience of the location, especially with the new kiosk for printing and labeling packages. Many reviews highlight the friendly and efficient staff, particularly Brenda and Erica, who are praised for their helpfulness and customer service. However, some customers have expressed dissatisfaction with the store's manager, describing her as rude and unfriendly, which has negatively affected their experiences. Despite this, the store is considered reasonably priced compared to other shipping companies. The interior of the store can feel cramped, and finding the location can be challenging as it sits behind a strip mall. Overall, while the staff earns high marks for service, the management's attitude may detract from the overall customer experience.
We have returned things here several times and have never had a problem. Polite staff, line moves quickly as long as people are prepared to do their return.
June 2026
This is hands down the best UPS location I have ever been to. Excellent service, fast, and well maintained. Almost like a well lubed up machine.
May 2026
Fast, efficient, and very friendly staff! I will continue to use them for all of my printing needs and Amazon returns!
