Cox Store in Council Bluffs offers a variety of services, including ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices. The store aims to cater to multi-player gamers, remote workers, and streaming fans by providing personalized support and exclusive deals to enhance the in-store experience. However, many customers express concerns about rising prices and service reliability. Some reviews highlight dissatisfaction with high monthly fees, with customers noting that the cost of plans, sometimes reaching $215 for 2 gigabytes of unlimited data, seems excessive compared to competitors like GFIBER, which offers similar services for significantly less. Customers also report issues with internet outages and the need for improved consistency, especially since many rely on internet for essential services in their homes and businesses. Despite these frustrations, customer service at the Cox Store receives praise. Staff members, like Jhonny and Juribe, are recognized for their professionalism and ability to resolve issues efficiently. While some customers have had positive experiences with service and support, the overall sentiment reflects a growing dissatisfaction with pricing and service reliability, leading some to consider switching providers.
My whole Cox system went down at 11:00AM 6-9-26, and it is now 11 PM, still nothing . They said we will have by 6AM on 6-10. Terrible service when you pay almost $300 a month.
May 2026
Nice place but needed guidance to sign in to get help
February 2026
Old modem went out, walked in the store and walked out less than 5 mins later with new modem . Conner was very helpful.
