Cox Store in Council Bluffs offers a variety of services, including ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices. The store aims to cater to multi-player gamers, remote workers, and streaming fans by providing personalized support and exclusive deals to enhance the in-store experience. However, many customers express concerns about rising prices and service reliability.
Some reviews highlight dissatisfaction with high monthly fees, with customers noting that the cost of plans, sometimes reaching $215 for 2 gigabytes of unlimited data, seems excessive compared to competitors like GFIBER, which offers similar services for significantly less. Customers also report issues with internet outages and the need for improved consistency, especially since many rely on internet for essential services in their homes and businesses.
Despite these frustrations, customer service at the Cox Store receives praise. Staff members, like Jhonny and Juribe, are recognized for their professionalism and ability to resolve issues efficiently. While some customers have had positive experiences with service and support, the overall sentiment reflects a growing dissatisfaction with pricing and service reliability, leading some to consider switching providers.
Thanks Conner!! FAST PROFESSIONAL TOP TIER SERVICE!!
September 2026
Jay was very patient with me today and did exactly as I wanted and hopefully the new modem helps. Otherwise Jay was super nice and patient and personable. I had to go pick up my kids in the middle of our visit and he was very by the book as far as not being in the home without someone 18+. I love the professionalism!
September 2026
Returning items they are being bought out by Spectrum..good luck I got Google fiber
