Mobile Phone Accessories in Council Bluffs, IA

“This is my second trip to this location. Both times John and his manager were very helpful and kind. They answered all my questions and helped me locate a new phone with better plan options. They have spent a great amount of time trying to clean up the mess created from the store located at Metro Crossing in Council Bluffs . Due to John and his manager’s helpfulness, I will continue to come to this store for assistance . ( The store at Metro Crossing is a disgrace and should be shut down. )”

“Camden was awesome I had more problems with customer service than anything and he helped me out awsnerd anything I needed to know and helped me up grade my phone put up with meand delt with customer service for two days to figure everything out thanks a lot man,Camden was awesome most defiantly got my bissness”

“Last night my husband and I went into the store to upgrade both our phones. We went from Samsung to iPhone so you can image the headache it was as it’s not a very easy transfer to different systems. Last night we had Suzie helping us. I’m sorry if I miss spelled the name. She went above and beyond to help us. My phone unfortunately had to many photos and videos so it was taking forever to back up to google photos. Whom ever the manager is please please give her praise. Instead of saying this will take to long let’s do it tomorrow she ended up staying still about 930pm last night with me. Ended up getting approval to leave the phone their overnight to back up since it was gunna be a while yet. She then came in this morning to check and make sure everything backed up and it did when I spoke to her. That reassurance it great when you have almost 7 years worth of photos and videos on their. While we were waiting she took her time to help me figure out my iPhone and how it works. Unfortunately I did forget about Samsung notes and all the import things on their I will loose. She walked me through over the phone this morning on how to retrieve them online but said if that doesn’t work that I was more than welcome to come and take a picture of them before she has rest the phone She is an amazing employee and she is the reason I give this place a 5 star. Not to mention I missed his name last night but a male co-worker stayed with her till we were done which I am sure is a buddy system thing you guys have set up which is great but still the fact that he actually stayed is great. Again please please give her praise she is amazing. I will make sure to recommend your store to everyone I know and to make sure they ask for her. She really is great.”

“Excellent experience with rep James. He handled everything which made switching over a breeze! James also made sure I had all my questions and concerns handled before I left and I had a lot!!! I really appreciated his patience with me!”

“I needed to pick up a new remote for my TV. The representative quickly helped me. He offered to give me a better package & save me money, but I said I wasn't interested because every time someone at Cox tells me that, I end up paying more.”