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8:45AM - 5:45PM
3311 100th St, Urbandale
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“Abby K Who is the postal worker who delivers our mail to our building Is fantastic and she would say she’s just doing her job but she chooses to do a class Grace And kindness which she does not have to do she chooses to do that and getting to run into her from time to time when she’s delivering, our mail has been a joy. I pray the USPS will take great care of her because she’s a precious asset!
From: Andrea Daughdrill Pointe West Apt#180 ⭐️”
“Justin was a lot of help mailing my wedding invitations. I was unaware of different stamp charges and had spent way more than I needed buying stamps (the wrong ones) ahead of time and he was very kind and helped me stamp the invites with the correct kind.”
“I visited this location to process my children's passports, and I was very satisfied with the customer service my family and I received. The staff was respectful and professional at all times. The process was also very simple and quick—it was practically in and out. Thank you for the great service!”
“I forgot my wallet once, and the lady at the counter told me not to worry about paying and to 'pass the blessing.' It was such a kind gesture, especially since USPS doesn't get much support. I came back to pay her the next day, and I really appreciate the generosity. The staff here is always amazing!”
“I retired from the US Postal Service. I try to go to different office. Just to see what the service is like. There are 5 offices that I visit on a regular basis. The office in Waukee, the Clive office, Urbandale office, 86th street and Main office Downtown. There is still great.”
“People come to Google maps when they have one bad experience to leave 1 star cause they are upset. If you go here regularly, it's not bad.
Employees are nice. Occasionally there's a long line”
“Unbelievable staff. Everyone is working hard to make sure all needs are fulfilled! Even though the parking lot is packed you would hardly be able to tell. The entire store is operating so smoothly. The isles are clean and friendly. The staff is oozing helpful smiles. I got everything I need, mailed a packages, made a great friend and was on my way. I will definitely be returning. I highly recommend this location. Special thanks to Mark P. A gentlemen. A saint. A savior.”
“I went there around 10 in the morning to mail a package. There was no one at the counter. There was a sign that said to ring the bell for service. I rang the bell and someone came out right away. Service was pleasant and efficient.”
7:30AM - 7PM
555 S 51st St, West Des Moines
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“Clerk 39 is a master of excellent customer service. He answered my questions, treated me with utmost respect, and when I left the URB USPS, I did so with a smile. The gal working with him was a schweetheart, too! KUDOS!!!”