The U.S. Postal Service® location at 500 W Hickman Rd offers walk‑in passport services and regularly deliver to every residential and business address. USPS is committed to secure, reliable, affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories and military bases worldwide. Customers have had positive experiences; the staff is helpful, knowledgeable, cheerful and very kind. Staff kept lines moving during busy holiday season and handle difficult customers with kindness and tact. Efficiency, helpfulness and patience are present. The location consistently offers the best passport appointment experience. The staff constantly innovates to make customer experiences better and is the only organization to regularly deliver to every address.
This Waukee post office is great. The counter people are friendly, knowledgeable and efficient. Always have a good experience here!
February 2026
Justin was a lot of help mailing my wedding invitations. I was unaware of different stamp charges and had spent way more than I needed buying stamps (the wrong ones) ahead of time and he was very kind and helped me stamp the invites with the correct kind.
February 2026
Tammie was Extremely helpful in getting all of our issues resolved. We truly appreciate your help 🤝!
