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“New Dollar Tree in Grimes! Finally! Located by the post office. Just like any other Dollar Tree. Simple and convenient store. Has all we need for dollar finds. Service is nice. During pandemic all employees are masked. Mask mandate was lifted in May 2021 so patrons are not required to mask. Clean new store. Will visit again!”
“I go out of my way to come to this store..It is always super clean well stocked and the employees are fantastic. Brie is so sweet and the others as well. This type of customer service you don't find at many places anymore. You will thrive while your competitors are closing. GREAT for DG..”
“This is not the closest DT for me but I will travel to this location because it’s my favorite DT! They are amazing!! They ALWAYS have all the newest products/seasonal items out & well stocked while other locations are still unpacking the same items or some haven’t even started yet! They always keep their inventory well stocked and offer a lot of items that other stores don’t seem to carry. They have the BEST craft section that is always well stocked and well organized. I will go to locations closer to me when I need something and it never fails, I always end up coming back to this location to get what I need and they usually never disappoint! Staff is usually always nice and helpful, never any issues!”
“I don't know if they got a new manager or employees but lately the store has looked great! Very clean and the shelves are stocked neatly, and the aisles are free of extra boxes. The employees are friendly and greet everyone with a "welcome". I've shopped there for a while and every time I walk in now, I'm impressed with how great it looks!”
“The employees are always nice, but sometimes the store is not neat. I know they only have a few employees, and when the truck comes, putting things away is hard to do when they're busy, but there isn't a lot of room to move on truck days. Item availability is less of an issue now, but was a big problem recently”
“They’re recently under new management. The new staff are not only respectful, but go the extra mile to help you find the product you need. The store has really turned a corner.”
“The staff is always friendly, I'll give them that. But in my search to find dollar tree items I want or have seen, they never have it, not around here, at least. This store is normally fully stocked in holiday items, but the other stuff ; hair, beauty, and organization items, they always fall short.”
“Well I'm impressed by the customer service that the new guy Don did. Above and beyond he goes just to help others and he's putting smiles on everyone's face , I mean that alone brings me joy. Thank you for your time.”
“they are always helpful & knowledgeable. they work hard at keeping it tidied and stocked with a good selection of products. and most importantly, they are genuinely "happy" to be there and it shows.UPDATE 03/13/21: to the young woman working (I will get your name & add it), who helped me with a cord to charge my phone, you went above & beyond! I am so grateful that because of you, I was able to retrieve important pics and other personal data from my phone before having to send in to insurance for reimbursement. I am touched by the kindness you've shown. The world needs more people like you in it!”
“Pretty good Dollar tree. There are no frozen items, but otherwise decent selection of what you'd expect from a dollar tree. I like getting decorations here every once and a while.”
“This location has obviously put in extraordinary efforts over the past few months to improve the customer experience. It is still a work in progress, but certainly will get there quickly this way. Aisles were clean and items were in categories, neatly shelved or hung up appropriately.”
“It's a Dollar Tree. I don't come in for the customer service experience, though all the workers have been friendly and helpful but I come because it's cheap. Praise Dollar Tree for being so close to me and having most everything I need!”
“I’ve been to this location many times with my grandma, the area might seem ruff to those who aren’t from around here, but if you need something to eat, or something for your home it’s a great place to go, my grandma always gets sparkling flavor infused water so if there’s any lovers of that beverage reading this , hey you’ve just find your new go to spot.”
“Have to be careful of the time of day, unfortunately when many kids are out of school I have seen them messing around (throwing things over isles and opening a lot of merchandise) the staff try to keep it fairly organized, but because of that it is a little bit of a mess. I feel bad giving 4 stars, but I wish there was something more that could be done about the destructive tendency of others who don't know how to behave in a store.”
“Thank you for the great shopping and customer service experience today. The store was clean and stocked, well staffed and lovely chit chat with friendly cashier!”
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“Josie is the best. I misplaced my receipt but she knew how to do a return without it. I don't normally have exceptional customer experiences at Dollar Generals and similar stores, but she's an exception. She was professional, courteous, managed and exceeded expectations.”