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“Tyrese Buchanan was extremely patient and knowledgeable. He multitasked with several people at one time and finished all in a timely manner. I would recommend him as a great resource”
“Came in for a battery replacement. The staff were friendly, knowledgeable, and efficient—no unnecessary fluff. They charged a fair price for the battery replacement. I dropped off my phone in the morning, and it was ready for pickup in about 2 hours. Excellent service overall, and I highly recommend them.”
“Chris helped me get a new phone purchased, set up, apps and shortcuts installed. He helped get the best plan pricing for my situation. Very much appreciated his help!”
“Rommell is absolutely the best. When we need assistance with our plan, new phones, equipment, general questions, etc. We have been going to Rommell for many years. He has always provided clear, accurate information, recommendations, and assistance. He is a big part of why we have remained loyal customers for many, many years.”
“Steve was awesome. Steve did all the hard stuff, and let me just point and grunt “me want orange phone” and the Steve magically got me an orange phone, and the set everything up, transferred everything, and helped us set up another phone for a child (ours, not a random one.) all in all, Steve is awesome”
“Tyler at AT&T is awesome. He is friendly, kind have warm demeanor and professional. He help me with my phone and patiently explaining the situation. Now I am able to continue to use my phone. It was definitely a good experience.”
“Noah Seniva was the associate who helped me today. My partner of 31 years had died, and I wanted his voicemail saved to a file on my phone, so I could listen to it. Noah did that for me, he switched the account to just my phone, and he dealt with customer service about an outstanding bill. This last thing was time consuming, not the least because he was put on hold for quite awhile. He was patient and competent through all these procedures and was kind to me during something that was very sad for me. You have a fine young man representing your store in Noah.”
“Great staff! So helpful and willing to work with people...if you can be respectful and understanding yourself that is. Several options to get your loans. Cash (at times, dangerous to keep that around), checks, loading onto a prepaid card they have, and others. Several ways to meet one's needs, just ask for your preference. Worth a stop if in need and better than other options imho.”
“I think the person who helped me is named Chad? He was awesome! He was super personable and cared more about helping me than selling a bunch of products. He looked for every possible deal and I was super satisfied with my purchases. Thank you!”
“We went to your store to get a new I-Phone and transfer service from my husband's Samsong phone to my old I-phone.
The process became complicated because we didn't bring several of our passwords and account numbers with us (our fault ).
Shelby Jay took care of us and her patientce with us and diligence in finding our passwords and account numbers
was so appreciated!
We are an older couple and electronics are sometime difficult for us but Shelby took the time to explain everything in detail and in a way we could understand.
We couldn't have been happier with the service we received!”
“Shadai is an amazing AT&T associate! He is extremely positive, upbeat, and helpful. He made our experience very positive and incredibly easy. I can’t recommend him enough, or say enough good things about his service.”
“It was a little chaotic when I arrived (maybe some post holiday travel season rush), but after a little wait the staff got my issued assessed and within a couple of hours, properly repaired. Security of my information was addressed by staff without me asking (which I would have as it major concern of mine).”
“Karina is super friendly and professional. She explained the service plan thoroughly and even got me a referral discount. When there was an issue setting up my phone, she set up another phone and advised if there were any issues at all , that I could exchange it within 7 days. The entire process was simple and I truly appreciate how patient she was.”
“I absolutely love coming to this Cricket Location I have fantastic rapport with the guy that works at this location. He is nothing but respectable and is always willing to help me with all my needs. I have never had a bad experience coming to this location. Ira is fantastic employee and does an amazing job and I'm glad to someone who is attentive to everything he does. Great listener and very helpful.”
“Abi was amazing. I came in needing a new phone and she did a wonderful job explaining my options. Abi made the process easy to understand and provided excellent service.”
“I typically dread going into the cell phone store bc whatever issue or question I have, it always seems to end up with me paying more money and not being satisfied. Well that streak ended recently when I went to the US Cellular store on valley west drive in West Des Moines. The gentleman that took care of me was named Wya Lukery. He was professional, courteous and most importantly he was efficient in handling my issue and resolving it quickly. I walked out with a new phone since I broke mine with no insurance and a case for $32 owned outright. I'm a prepaid customer so this wasn't with a new 2 yr contract. This was a huge discount and I'm so appreciative of him for helping me out. Make sure you ask for him next time you stop in
Jarad Wolfe”
“We dealt with Alex and he was very efficient and got us a good deal on a new Samsung. He was able to lower our bill too. He was professional and personable and I would highly recommend this Verizon location.”
“Russell was very helpful when I bought my new I-phone and in purchasing a new plan. The process was also done in a speedy manner!
Thank you for your help!!! Angie”
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“I went into this store today to upgrade my cell phone and the man who helped me was extremely nice and knowledgeable. He even stayed late to help me set up my phone and make sure everything was working. He even helped me get a great deal on my new phone!”