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“I had an amazing experience at this location! I called ahead to compare the online price of the iPhone 16e, and the staff over the phone was so helpful. When I arrived, the service only got better the representative was incredibly professional and truly went above and beyond to make sure I was taken care of. If you’re looking to switch to Cricket or upgrade your phone, I highly recommend this store”
“I went to the Norwalk Verizon to get assistance to start my newly purchased JVC earbuds & Chris helped with getting the earbuds to function correctly!!
He was most helpful & professional plus patient with my questions!!”
“Alexa was by far the most knowledgeable employee at any retail business I have seen in a long time ! She really knew her stuff and was great at troubleshooting & good attitude! We had a complicated transaction and she rocked it !!! Give her a raise ! I wish I could have tipped her !!!”
“After a horrible 3 part experience at the University Ave location I came here hoping to find a kind, knowledgeable, aware, experienced and honest person. I did! Her name is a Stacey and she was so incredibly helpful. She undid all the wrong done by the reps who fraudulently feature bombed all of my lines and didn’t tell me anything. Thank you Stacey! I hope ATT recognizes what a valuable employee they have because she really stands out amongst their other employees. She should not have to do her own job plus fix the errors of employees from other branches!!!”
“Great staff! So helpful and willing to work with people...if you can be respectful and understanding yourself that is. Several options to get your loans. Cash (at times, dangerous to keep that around), checks, loading onto a prepaid card they have, and others. Several ways to meet one's needs, just ask for your preference. Worth a stop if in need and better than other options imho.”
“Best customer service store manager was great and very knowledgeable fixed in no time what hours with att over the phone couldnt do I believe his name was Justin great guy”
9:30AM - 7:30PM
306 W Hickman Rd Ste A, Waukee
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“Bayani accomodate me well in upgrading my phone. He was able to explained clearly the coverage / inclusions of the plans. As well as the features of the phone.
He answered all my questions clearly. Offered accessories to protect my phone.
Well done!
He did a good job though he is new in the company”
“Thank you, Mario, for cleaning my phone's charging port and for giving me a port plug. I appreciate your help and your commentary—it was both helpful and appreciated.”
“Chole’s service & knowledge & professionalism reaffirmed the fact to me as a customer that AT&T is a company I will continue with! Thank you!”
“I absolutely love coming to this Cricket Location I have fantastic rapport with the guy that works at this location. He is nothing but respectable and is always willing to help me with all my needs. I have never had a bad experience coming to this location. Ira is fantastic employee and does an amazing job and I'm glad to someone who is attentive to everything he does. Great listener and very helpful.”
“Hannah was awesome to work with. Helped me set up my new phone and showed me some tricks for the new phone. Friendly and very helpful. Glad we still have a store to go to get things done.”
“Really glad I chose to go to this location. It wasn’t super busy and overwhelming and it made making my decision easier. And I appreciate the honesty of the sales person. Also helped make an easy decision. Thanks for your help!”
“Not this store's fault, but lots of issues getting new phone and watch. Was there 3.5 hrs and then had to come back due to no Google Pixel 4 watch to be had online or anywhere. I had to buy the Pixel phone ahead of knowing this as they thought it was just a software issue. I was later told there were no Pixel 4 watches anywhere. So now I have to buy a Samsung watch. I would have bought a Samsung phone had I have known that prior. Frustrating. Guys at the store tried to help but were unable to. So now I will have a Google Pixel 10 Pro XL phone and a Samsung watch. Ugh!”
“I had my phone stolen. It was a big set back. The staff at the Grimes store were wonderful! They helped identify the best plan and phone without any sales pitch. They listened considerately to my needs and helped me find the best solution for me. Thank you, guys!”
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“Great place for repairs and data recoveries. They recovered data from my iPhone dropped in a salt water pool with a quick turnaround. Thank you very much for helping me and going back to check things over. Will recommend to family and friends.”