UScellular connects millions with its award-winning network, offering the latest smartphones, high-speed internet, and connected home solutions. The store in West Des Moines is noted for providing exceptional service from real humans. Multiple reviews highlight positive experiences where staff resolved issues efficiently and affordably. Customers report receiving professional, courteous, and quick help, with specific mentions of getting new phones at huge discounts and without new contracts. In one case, a customer was set up with a new internet connection within an hour during an urgent situation. The service is described as awesome, with staff members being genuinely enjoyable, kind, and empathetic. Reviewers strongly recommend visiting this location and specifically asking for the associates who provided their excellent service.
Hannah was awesome to work with. Helped me set up my new phone and showed me some tricks for the new phone. Friendly and very helpful. Glad we still have a store to go to get things done.
June 2026
Took them forever to understand my trade in and get my promotion. Had to text someone for answers. Very friendly tho.
May 2026
Brittany was so helpful when it came to helping me file my claim for my broken phone! She was extremely kind and willing to answer all my questions!
