“Purchased some buckets with lids online. When I got to the store, two of the lids had arrived, but the staff were unable to get them unloaded by the time I got there. But the manager, Billy, graciously offered to deliver them to my house, even though I live outside their delivery zone. It's so nice to be able to shop local and experience such good customer service.”
“This has become my new favorite Sherwin by far. The level of customer service iv had so far at this location has been unmatched. This one dude (i think Alonzo is his name) looks to always be giving an extra effort to make customers feel important and appreciated. Give that fella a bonus.”
“Have always found the staff here super helpful, knowledgeable, and friendly. Was in the other day to have them replace the battery on the remote key fob for my mom's Honda (which they'd repaired for me on a previous occasion when the key was coming loose from the encasement) and cut some house key spares; they handled it quickly and professionally, which is why I still prefer getting stuff like this done here despite moving out of the neighborhood over a dozen years ago -- knowing it'll get done right is well worth the extra driving.”
“Absolutely love this place and their deals and their amazing customer service skills and quality products. Google says they open at 6:30am, but they open at 7:00am. But, their kind employees opened up at 6:45am for me today when they saw I was there. Very knowledgeable and courteous people work here.”
“I have really appreciated the amazing customer service I've received from this Sherwin Williams location. The staff is always pleasant, knowledgable and helpful! The managers are so kind—I've worked with Matt and Adam on a handful of projects and they always work hard to make sure I'm happy with the product. A great team overall. Thank you!”
“They gave a pretty good selection that saves me a long drive out to big box stores. The last time I filled propane, it was expensive, they now charge a flat rate. I recommend going somewhere that charges by the pound.”
“The store is well stocked and staffed by friendly and knowledgeable staff. They are helpful and very willing to answer questions, many times from their personal experiences with their own projects. I've purchased many tools, from small hand tools and accessories to professional woodworking tools - always a pleasant experience.”
“The staff is consistently helpful during every visit. They thoroughly answer questions, expertly mix and shake paint, and ensure we have all necessary supplies before we leave. Additionally, they kindly carry the paint cans to our vehicle. We highly value the personalized experience and small-store attentiveness that major chains cannot replicate. I strongly recommend this store and its exceptional staff for any painting project.”
“I have purchased paint many times at Sherwin Williams. The paint quality is great. My favorite store is WDM on Grand Ave. Alonso is especially friendly and willing to help in every way possible. I really appreciate his kindness and professionalism!!”
“Could not be any happier with my local Sherwin Williams paint store. I have stopped at several other locations and have never received better service than I get at SE side store! Their customer service couldn’t be better. They deserve a raise!!!!”
“Great experience with all the employees including the younger gal that helped me with interior paint. Another different SW store in Waukee couldn't even tell me what paint finish their samples were. I also refinished some Cushman furniture and their stain match was perfect!”
“Always super friendly and helpful! Last night I had a plumbing issue. I called 5 minutes prior to closing and they confirmed they would stay open for me to get there. Just amazing service!! I think his name was Seth, who was actually outside waiting for me to pull up and walked me back to the plumbing section and another employee help us find exactly what I needed!”
“I love the friendly atmosphere, funny, jovial, and helpful crew on the floor! They know exactly what I’m looking for and even tell me when my ideas aren’t the best and show me something better (and usually less expensive!!!) I trust this awesome team and have truly enjoyed shopping in this store. I have learned to drive a bit farther for the customer service. I can be in and out in 5 minutes with exactly what I need. There is no replacement for quality service!”
“I stopped here 30 mins before they closed to grab one item. I expected everyone to be busy closing the store and thought I'd be rushing in and out. I asked where to locate what I needed and, instead of pointing me in the right direction or giving me an aisle number like most retail employees, the gentleman stopped what he was doing and walked me all the way to the other side of the store. He even took the time to go over what my options were and answer my questions. In addition, the cashier was very upbeat and friendly, the supervisor who came to assist him with a missing barcode was prepared- she had the item number written down because it was apparently an item that she gets called about frequently. Even the gentleman outside on carts was pleasant and helpful. He approached me and offered to take care of my cart despite there being plenty of carts in the bay that I'm assuming he still had to get inside for the night. I am not used to being impressed by this many retail employees in one shopping trip. I work in retail so it takes a lot to impress me.”
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
