AutoZone in Urbandale, IA on Douglas Avenue is a well-known retailer of auto parts, offering a range of new and remanufactured hard parts, maintenance items, and car accessories. Customers often praise the helpfulness and friendly attitude of staff members, especially highlighting employees like Tyler M and Marshall, who provide excellent customer service. Marshall, in particular, is appreciated for his accommodating and positive energy, helping customers with tasks such as installing wipers and selecting oil. The store is efficient, with quick service for tasks like battery replacement, sometimes completing services in just 20 minutes. While most staff are friendly and helpful, some customers noted that certain employees appeared annoyed or not as engaged. Overall, AutoZone Urbandale is recognized for its helpful staff, convenient online ordering with in-store pickup, and a welcoming environment that makes shopping for auto parts a positive experience.
I had to go over and get a new battery... The people were great and they installed my battery for me. Very friendly store! I love AutoZone!
July 2026
Eric helped us out tremendously, very hard worker great customer service! Will return, I recommend!
March 2026
They are always very helpful with everything and this evening, Eric, the store manager, helped me with a very difficult battery replacement in 17 degree weather, cold wind chill, etc. Amazing customer service, and they truly care about people
