AutoZone in Urbandale, IA on Douglas Avenue is a well-known retailer of auto parts, offering a range of new and remanufactured hard parts, maintenance items, and car accessories. Customers often praise the helpfulness and friendly attitude of staff members, especially highlighting employees like Tyler M and Marshall, who provide excellent customer service. Marshall, in particular, is appreciated for his accommodating and positive energy, helping customers with tasks such as installing wipers and selecting oil. The store is efficient, with quick service for tasks like battery replacement, sometimes completing services in just 20 minutes. While most staff are friendly and helpful, some customers noted that certain employees appeared annoyed or not as engaged. Overall, AutoZone Urbandale is recognized for its helpful staff, convenient online ordering with in-store pickup, and a welcoming environment that makes shopping for auto parts a positive experience.
They are always very helpful with everything and this evening, Eric, the store manager, helped me with a very difficult battery replacement in 17 degree weather, cold wind chill, etc. Amazing customer service, and they truly care about people
February 2026
Amazing service! shout out to Adam, Michael, and Jose they were very helpful after my car battery died, they tested my battery, bad battery, found what battery was needed, and installed it once purchased.
January 2026
I came into Auto Zone needing a battery bracket. I was assisted getting it put in. The staff is always eager to help
