O'Reilly Auto Parts store #294 in Urbandale, Iowa, offers a wide range of auto parts, tools, and accessories, along with helpful store services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also resurfaces brake rotors and drums and creates custom hydraulic hoses. Customers appreciate the helpful and friendly staff, with standout service from the store manager and team members. One staff member, Season Ford, was praised for going above and beyond by helping with trailer lights, even under the vehicle, demonstrating genuine care and friendliness. Another customer highlighted the quick service for a headlight replacement, saving time and effort. The team is known for their kindness, patience, and willingness to assist, whether it's answering questions about check engine codes or handling returns smoothly. The store's Loaner Tool program is available for those needing tools for a short-term project, with a refundable deposit required. Overall, the store provides a positive experience with a friendly atmosphere, knowledgeable staff, and excellent customer service, making it a trusted place for automotive needs in the area. With over 6,000 locations nationwide, O'Reilly Auto Parts is convenient and reliable for car owners seeking quality parts and helpful service.
Came in with two blown fuses. Jacob did a wonderful job. He helped me find the fuses I needed and even installed them for me. Could not have asked for better customer service!
April 2026
Jack at this Douglas Avenue location is very efficient and helpful. My engine light went ON. He helped locate the error and explained to me what it is. All in five minutes and all with a smile. Great place.
December 2025
Top notch!!! JEFF went above and beyond and made my day!!! He is so helpful!
