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“The person who helped me went above and beyond. I needed extra packing material to send back shoes and she was an incredible help! I haven’t ever been treated so well or had such great service at a UPS store. Thank you!!”
“Always friendly and helpful! But last night they went above normal great customer service. I made it to the store a few min after close and even though I said I would come back, they re-opened and started system to give me a receipt for my drop off package! Thank you!”
“I stopped in to print a large family photo and grad invite envelopes, and I couldn’t have had a better experience. Spencer and Savannah were so kind, helpful, and genuinely invested in making sure everything turned out perfectly. They took the time to walk me through options and made the whole process easy. Everything came out amazing—so grateful for their help!”
“Highly recommend! I needed a single print of a wedding photo and did not want to purchase my own photo paper and use my own printer ink, so I took an electronic copy of the photo to this store and gladly paid the fee for printing. The manager greeted us, and very kindly helped to crop and print the photo even though photo printing is supposed to be "self-service" at this store. Very helpful, they deserve your business.”
“Not only is our regular mailman awesome, but working with Edward today at the Grimes Post Office was a joy. Even if this location wasn't the closest, I would go out of my way to come here.”
“The gentleman with the beard and long hair was friendly and very helpful, he helped me fit my package into the right box, he cut the box down to size. Great Customer Service.”
“By far my favorite UPS store in the area!!! Every time I’ve been in the people are so patient and kind and if able, seem to always be trying to help as many people at once because they know everyone’s trying to get in and out as quick as possible.”
8:30AM - 4:30PM
904 Nile Kinnick Dr S, Adel
Shipping Centers
“I never thought I would be giving a Post Office a five star review, but I was blown away today by the service I received. The exterior of the building is nice, the location is pretty ideal, and the friendliness and empathy from the man and woman who helped me will not be forgotten.”
8:45AM - 5:45PM
3311 100th St, Urbandale
Shipping Centers
“Clerk 39 is a master of excellent customer service. He answered my questions, treated me with utmost respect, and when I left the URB USPS, I did so with a smile. The gal working with him was a schweetheart, too! KUDOS!!!”
“I retired from the US Postal Service. I try to go to different office. Just to see what the service is like. There are 5 offices that I visit on a regular basis. The office in Waukee, the Clive office, Urbandale office, 86th street and Main office Downtown. There is still great.”
“I frequent this store because it’s close to my house. The ladies that work there are always friendly and helpful to me. I’ve had to print some things and ship some packages. I don’t mind the $2 tape fee when I forget to tape my package, it’s cheaper than driving home to tape it myself. I’ve seen a few crazy people come into their store and I have to say they handle them pretty well despite their bad reviews.”
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“Justin was a lot of help mailing my wedding invitations. I was unaware of different stamp charges and had spent way more than I needed buying stamps (the wrong ones) ahead of time and he was very kind and helped me stamp the invites with the correct kind.”