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“The post office staff is incredibly friendly and they have been so helpful to me as I navigate sending packages to my husband overseas. I am truly grateful for all of their assistance and kindness!”
“I forgot my wallet once, and the lady at the counter told me not to worry about paying and to 'pass the blessing.' It was such a kind gesture, especially since USPS doesn't get much support. I came back to pay her the next day, and I really appreciate the generosity. The staff here is always amazing!”
“I visited this location to process my children's passports, and I was very satisfied with the customer service my family and I received. The staff was respectful and professional at all times. The process was also very simple and quick—it was practically in and out. Thank you for the great service!”
“Tabitha is perhaps the kindest postal employee we’ve ever encountered. There was an issue with our mailbox key and packages were getting lost. She went out of her way to track down all of our stuff and sorted our issues with a smile. Thank you Tabitha!!”
8:45AM - 5:45PM
3311 100th St, Urbandale
Post Offices
“I went in anxious and came out relieved. Jacob was so kind at helping me out with my passport and answered any and all questions I had. I’ve never had good experience at a post office minus the mail carriers always being excellent. Thank you, Jacob for making this process easy peasy!”
“It's always a great visit. The ladies there have gotten to know who I am and they always have my mail in hand so I can just do a fast walk thru right back out thevm door and on my merry way. Thanks for being so nice every time I stop in.”
“Unbelievable staff. Everyone is working hard to make sure all needs are fulfilled! Even though the parking lot is packed you would hardly be able to tell. The entire store is operating so smoothly. The isles are clean and friendly. The staff is oozing helpful smiles. I got everything I need, mailed a packages, made a great friend and was on my way. I will definitely be returning. I highly recommend this location. Special thanks to Mark P. A gentlemen. A saint. A savior.”
“Awesome team here. Been using this office to mail goods for my business. Have shipped over 500 items, no lost packages. Emily is straightforward and efficient, she knows the drill when I come in. I'm very thankful for this USPS.”
“The people here are wonderful, very responsive and polite. I always have a warm impression of the post office staff, as well as the mailman Frank – he's amazing.”
“People come to Google maps when they have one bad experience to leave 1 star cause they are upset. If you go here regularly, it's not bad.
Employees are nice. Occasionally there's a long line”
“I receive my mail out of this post office facility. My mail delivery people are nice, efficient and they have 99% accuracy in delivery of correct items. I seldom go to the actual location but when I have the staff have been very nice and eager the assist me.”
8:30AM - 4:30PM
7755 Douglas Ave, Urbandale
Post Offices
“Woman I interacted with was lovely, but they don’t take credit cards which was frustrating, and the delivery attempt slip nor any signage in the waiting area shares this bit of information. Resulted in me having to make two trips.”
Open 24 hours
4000 109th St, Urbandale
Post Offices
“I just want to thank Gina the supervisor along with Alex and chance helping me getting my order even though it’s Sunday and I must wait but they understood my situation as i needed the parts urgently….Gina was above and beyond greeted me and heard me out and acted right away to make sure I get my part in timely manner!!!”
“Received wonderful training here to be a Clerk at the NDC. From Cindy Lamb, and O'Hara! Much love and thank you! In spirit with me always :D. The training here got me into a career that led to making the rest of my life far better than it ever could have been without it all. Thank you! God Bless the USPS and U! S! A!”
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“Out of all of the locations in the area, this Post Office is the best! I have to go in every month to certify a STACK of letters, and there girls here make it quick, easy, and share some laughs while doing it. I have never experienced such great customer service until I started going to this location. Big props to Kristy for getting my stack of the month done in just 15 minutes, when it normally takes 30-45! Everyone at this location deserves a well needed vaca for all that they handle for us! Thanks guys!”