UScellular in West Des Moines is known for its friendly and helpful staff who provide excellent service. Customers appreciate the knowledgeable employees who listen carefully to their needs, making phone upgrades and setup easy and stress-free. Staff members like Alex, Riley, and others are praised for their patience, honesty, and clear explanations, often offering advice on better plans and ensuring customers get the right devices. The store offers a variety of products including the latest smartphones, accessories, high-speed internet, and connected home solutions. Many customers return to this location because of the positive experiences and attentive service, even choosing to travel from nearby areas. The staff's dedication to providing personalized assistance, especially for elderly customers or those needing extra help, stands out. Overall, the store delivers a welcoming environment with staff committed to making communication services better for every customer.
Abi was amazing. I came in needing a new phone and she did a wonderful job explaining my options. Abi made the process easy to understand and provided excellent service.
April 2024
Spencer made upgrading our Androids very easy. He listened to our needs and found the phones we wanted. Very knowledgeable!Though we live closer to Altoona we will keep going to this locale.
June 2023
I was helped by Riley at this store, he was awesome. I needed help setting things up better for me. I had messed with it and was pretty lost in what to do. Riley was very helpful and polite and patient. I visited this store a couple of days ago. A young man named Alex helped me. He helped me with a lot of things I was so... read full comment
