This Verizon store in West Des Moines offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or conveniently place orders online for pickup, same-day delivery, or free 2-day shipping. The store’s staff is highly praised for their knowledge, friendliness, and patience. Several reviews highlight the exceptional customer service provided by employees like Joshua and Rylee C., who went above and beyond to assist with various issues, from trading in phones to fixing connectivity problems. Customers appreciate the staff’s ability to multitask and their willingness to help with questions about accounts and device setups. While most reviews are very positive, one experience was less smooth, involving a phone that was not activated at purchase, leading to a visit to another location to resolve the issue. Despite occasional wait times, customers find the staff efficient and friendly, with some choosing this location over others in the metro due to the quality of service. Overall, the store is recognized for its knowledgeable team, helpful attitude, and commitment to providing a good experience for both walk-in and online customers.
Gabe helped me again yesterday September 23rd and did everything possible to fix my phone and it just doesn't work yet!! He did everything except cartwheels to help me God bless him
September 2024
I was so impressed by Joshua. He was helping me and another family with various things and did so with kindness and patience. He multi-tasked like a pro to help us all and with a smile!
June 2024
Rylee (specialist) was so knowledgeable and helpful with questions regarding our Verizon customer account. I would highly recommend him.
