This Verizon store in West Des Moines offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or conveniently place orders online for pickup, same-day delivery, or free 2-day shipping. The store’s staff is highly praised for their knowledge, friendliness, and patience. Several reviews highlight the exceptional customer service provided by employees like Joshua and Rylee C., who went above and beyond to assist with various issues, from trading in phones to fixing connectivity problems. Customers appreciate the staff’s ability to multitask and their willingness to help with questions about accounts and device setups. While most reviews are very positive, one experience was less smooth, involving a phone that was not activated at purchase, leading to a visit to another location to resolve the issue. Despite occasional wait times, customers find the staff efficient and friendly, with some choosing this location over others in the metro due to the quality of service. Overall, the store is recognized for its knowledgeable team, helpful attitude, and commitment to providing a good experience for both walk-in and online customers.
Rylie was such a help and same with Dakota. Both were very friendly and supportive with choosing what I needed and the plan they helped me obtain was everything and more. I’ll 1,000,000,000% be coming back
January 2026
Kylie was the most helpful representative I've ever had. Not condescending, gracious and went above and beyond!
October 2025
Had some serious issues trying to switch my service to Verizon from another carrier. Leo and Nicholas were both TREMENDOUS in their assistance and eventually got everything situated for me. 10/10 great Verizon location
