This Verizon store in West Des Moines offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or conveniently place orders online for pickup, same-day delivery, or free 2-day shipping. The store’s staff is highly praised for their knowledge, friendliness, and patience. Several reviews highlight the exceptional customer service provided by employees like Joshua and Rylee C., who went above and beyond to assist with various issues, from trading in phones to fixing connectivity problems. Customers appreciate the staff’s ability to multitask and their willingness to help with questions about accounts and device setups. While most reviews are very positive, one experience was less smooth, involving a phone that was not activated at purchase, leading to a visit to another location to resolve the issue. Despite occasional wait times, customers find the staff efficient and friendly, with some choosing this location over others in the metro due to the quality of service. Overall, the store is recognized for its knowledgeable team, helpful attitude, and commitment to providing a good experience for both walk-in and online customers.
Hayden was great. Setting up a new phone and service with him was very easy and stress free. And I wasn't there all day. Quick and painless. Thanks.
April 2026
I was so happy with my experience. Greeted immediately by ….forgot her name..then assistant manager Rylie came over. My problem was the phone wasn’t charging. They fixed it while I waited. These women were great!
April 2026
Had an issue with my Sim card and they took care of it within 5 minutes. Long time customer and have been pleased with all interactions.
