Verizon in Lawrence is known for its friendly and professional customer service. Customers appreciate the helpfulness of staff, with many noting that employees go above and beyond to assist with questions about devices, plans, and features like Netflix or Hulu. Several reviews highlight quick service, mentioning that the store often has enough staff to handle customers efficiently, avoiding long wait times. Staff members are described as courteous, considerate, and eager to help, making the experience easy and positive for customers of all ages. The store offers a variety of services, including the latest mobile devices, 5G home internet, and business solutions. Customers can visit in person or choose convenient options like online ordering with in-store pickup, free two-day shipping, express lockers, or same-day delivery where available. Overall, Verizon in Lawrence is seen as a helpful, reliable, and customer-focused location for mobile and internet needs.
Ryan was amazing!! Super helpful. Knew the answers to all our questions or knew who to point us to! 12 out of 10 recommend him!!
May 2026
I went into the store Rachel and Chris been over backwards to help me out. Highly recommend.
March 2026
We had a great experience here. iPhone suddenly stopped working. They talked us through many options. I believe the lady who helped us was named Alyssa. She was kind, patient, and very helpful
