Verizon's store in Olathe offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store for assistance, place online orders for in-store pickup, or choose options like free 2-day shipping, express lockers, or same-day delivery where available. The store is praised for its convenience and helpful staff. Many reviews highlight the store’s positive customer service experiences. One customer commended the manager for exceptional patience, professionalism, and kindness, especially on New Year’s Day, when he spent over an hour helping an elderly person. Others appreciated staff members like Raphael and Arek for their friendliness, quick help, and ability to turn around a bad day. Customers noted that staff are attentive, polite, and capable of resolving issues promptly, often in just a few minutes. For example, a customer needing a simple SIM card replacement found that Rafael fixed the problem in five minutes, saving months of frustration. However, some reviews reflect frustrations with Verizon’s overall customer service and billing practices. One customer spent hours online and on the phone trying to cancel services, only to face confusing procedures, misleading information, and billing issues. Despite scheduled appointments and store visits, the process was complicated and often designed to be difficult, with repeated advice to avoid visiting Verizon stores and instructions to wait for mailing labels. This customer expressed strong dissatisfaction with Verizon’s billing practices and customer support, suggesting that the company's policies make canceling services intentionally hard. Overall, the Verizon store in Olathe is seen as a reliable and friendly place with dedicated staff who provide good service. Yet, the broader Verizon experience is sometimes marred by billing and customer service issues, highlighting a need for better training and more straightforward processes across the company.
Rafael at this location was very stellar in helping us to resolve fraudulent activity on our account. Service was timely and he was very knowledgeable and patient.
March 2024
Slower then snails in this place. You need 2hr to speak to someone
February 2024
All of the staff were extremely helpful and friendly. Oseas was awesome! He was very patient and knowledgeable!
