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“Jason was great to work with! Very professional and made the whole process smooth from start to finish! If you need someone to work on your phone or are looking to trade in a phone for an upgrade, these are the guys to go see!”
9AM - 6PM
12116 S Strang Line Rd, Olathe
Mobile Phones
“Called ahead and asked to have my phones charger port replaced. Was assured it could be taken care of and they had the part. I was in and out within 25 mins and the man that helped me was polite. Thanks!!”
“I broke my phone last night and was out of state and I needed it fixed ASAP before I went into work. With it being a holiday weekend a lot of other phone repair places were closed or they opened really late or if you wanted OEM they were gonna charge you an arm and a leg. They were able to get me in. They quoted me $150 to fix my phone. I don’t remember the gentleman’s name, but he was amazing and he was so great, very understanding and super professional. He got it done in a timely manner. I was able to drop my phone off and go home get ready for work and come back and have my phone fixed and I’d say it took about 30 minutes altogether. Also, bottom left edge was bent in from where my phone was shattered, and he bent it out for me. The reason why I’m giving four stars the screen protector was a little bit pricey. It was about $30 for a screen protector, but if it ever breaks again, it’s covered under warranty. Other than that, this place was fabulous. I ended up spending a little more than I wanted to. But I’m just so grateful that my phone is fixed.”
10AM - 8PM
916 US-56, Olathe
Mobile Phones
“I had a spectacular experience at this Boost Mobile location. Miriam Hernandez is a gem and hopefully Boost understands how wonderful she is. Her customer service is top tier. She was very very patient with all my questions and concerns. This location has a lot of foot traffic but she was able to juggle working with me and others coming in. She was able to get me into the phone and plan that fit my needs and budget. I highly recommend.”
“Great service! Jeremy is the best! Your online survey misconstrued my answer to read the opposite..which should have read that I was Extremely SATISFIED! I ❤️ the interaction and the service I received was excellent! Couldn't be better!”
“Dab is an exceptional customer service representative. Intelligent, professional,
knowledgeable and patient. Her kindness and communication skills are some of her finest qualities. I would not hesitate for a second to recommend your store because of her!”
“I happened to get an amazing young man to help me! I believe his name was Logan. He was so patient & kind!!! He took care of all my questions & never once got impatient, or acted like I was dumb!!! This was one of the best experiences I've had with this store!”
“I wish I could give this place a 10 star. Because, the Miriam’s helped my friend last week with his phone that was acting crazy. She was able to fix it in 10 minutes. For me personally, was able to troubleshoot my iPhone the Internet troubles that I was having. I’ve never experienced sales in this store, but the customer service is unbelievable!!!”
“Ray Garcia makes upgrading my devices so easy, it almost feels effortless. From the newest phones to the accessories, he’s got it all handled. I’ve started asking for Ray by name - because why settle for anything but the best!”
10AM - 8PM
14899 W 151st St, Olathe
Mobile Phones
“What wonderful service! I came here three different times (by choice) to transfer from my horrible other phone company to T-Mobile because all my friends talked about how great the service was. Day 1 I worked with Braidan who was very patient because I was trying to add the line for a family member who lives out of state. He explained all the steps I needed to follow and made me feel as if I was the only customer in the store. Once that was taken care of, I returned to the store a few days later and met with Bicardi. I was on a time crunch to attend a service and he was able to quickly complete the next step of switching the phone lines . My family and I decided to go back by choice in person and we met with Lauren who took our trade in phones and made sure that the other phone company had finally released me from their service.
The store is clean, check-in is easy, and these employees are courteous to customers. My other phone carrier could have cared less about me. Tmobile should see why this store has excellent customer service! If I ever have to go in person for customer support, I will definitely pick this store. Thank you.”
“Upgraded my phone yesterday, got the new LG Stylo 5. I wish Cricket would give long-standing customers a little better discount when upgrading to new phones, but I am still very happy. This Cricket authorized dealer has always given me best customer service. She helped me set up my new phone, and I went back today and had my old phone unlocked so that I can give that to my granddaughter and she was very helpful with that as well. Why anyone would go to any other service but Cricket is beyond me.”
“I came in on a warranty exchange and had the good fortune to be assisted by Ranard, who provided outstanding service. This was by far the smoothest transaction with T-Mobile to date.”
10AM - 7PM
13507 S Mur-Len Rd Ste 120, Olathe
Mobile Phones
“Daniel helped me and was Johnny-on-the-spot I? Spent 2 hours on the phone with cricket help line and he fixed it in less than 10 minutes. He is absolutely the best and I. Appreciate him so much. You need to give him a raise.”
“Love this place.
I have been using this store for years and have always had great service.
Always knowledgeable staffing.
Clean facility w front door parking and great outdoor lighting.”
“I took my son to get a new phone today and Luis Reyes helped me. He did a phenomenal job taking the time to answer my questions and explained my bill in detail. He is so polite and friendly, I’ll never go anywhere else!”
“I have had so many troubles with my phone over the years, from little viruses to it running terribly slow. I’ve gone into the store several times for help, and more often than not I was told I could fix it myself if I just followed some instructions.
Today, however, was very different. The new manager was absolutely wonderful. He took the time to truly help me, cleaned up my phone so there are no more annoying pop ups, and he did it all with a smile. He never once complained or made me feel like I was a bother, which sadly I have felt before.
He also went over my plan with me and showed such patience, kindness, and compassion. He is truly a lovely addition to the store. Thank you so much, Mark, for all of your help. I will certainly be returning, and I cannot recommend the Santa Fe location highly enough.”
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“WOW, customer service done right! Stopped by to inquire about product and services and Sunny definitely delivered on transparency and top notch customer service! Not only was she highly knowledgeable, but demonstrated patience, as we had lots of questions about Verizon, considering this would be a switch! Thank you Sunny for being the best part of Verizon!”