Verizon's Wichita store offers a wide range of services, including the latest mobile devices, 5G home internet, and business solutions. Customers can visit the store in person or conveniently schedule appointments online, with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The store aims to provide accessible and flexible service options through its store locator and online platform. Customer experiences at this location vary. Some customers praise employees like Cassie for her quick, knowledgeable, and friendly assistance, especially with device repairs and technical support. Cassie is appreciated for her patience, especially for those less tech-savvy, and is seen as a valuable employee deserving of recognition. Another customer highlighted Quinton, who took the time to understand their situation and helped cancel previous services while securing a better deal, turning a negative experience into a positive one. However, there are also reports of frustrations. Some customers encountered unhelpful or unfriendly staff, with responses like scoffing or dismissiveness, particularly when dealing with account changes or repair issues. One customer shared a long and difficult process involving a stolen amount of nearly $2000, which took over five months to resolve, with difficulty reaching the store or getting a refund. Others experienced challenges with automated systems and billing errors, leading to dissatisfaction. Overall, the Wichita Verizon store has dedicated employees who can provide excellent service and support, but some customers have faced inconsistent experiences, billing issues, and difficulties with resolution. The store remains a go-to place for mobile and internet needs, with an emphasis on customer service and convenience.
Great location. Agents are friendly, efficient and knowledgeable. Thank you.
January 2026
Thank you to Carrie and Karla for helping me the minute I walked in the door. They were courteous and patient. I was having an issue that I could not figure out and these two young women got it fixed in a matter of minutes. In and out in less than 10 minutes. This will be my go to store from now on. Check them out!!
January 2026
Steven was very helpful and patient with us doing 4 phones and he stayed after closing. We didn't leave until 8:50 pm. We he absolutely amazing.
