The Verizon store in Wichita offers mobile, 5G home internet, and business services. Customers can schedule appointments or place orders online for in-store pickup, free 2-day shipping, or same-day delivery. Multiple reviews highlight exceptionally helpful, knowledgeable, and patient staff who provide amazing, spectacular customer service and go above and beyond, making the experience stress-free and a pleasure. Employees are described as easy to work with and deserving of recognition. However, one customer reported an issue where a past due payment could not be accepted at the store because the account had been turned over to a collection company.
I had Journey help me out today and I was completely blown away by how great she was. Stayed past her shift to help me, was extremely friendly, and VERY knowledgeable. I’ll be purchasing any phones and or accessories from her going forward.
November 2024
Excellent caring phone service. Sometimes they are so busy you wait but their system is good .
November 2024
Verizon Rep. Zach is amazing. I went in for the free iPhone and iPad and he explained everything. He is knowledgeable and easy to work with! Great customer service. He deserves a raise!!
