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10AM - 7PM
8707 Westport Road, Louisville
Mobile Phones
“Absolutely loved my experience at this Verizon store. Bryson and Evan were incredible. They made the process extremely seamless and took the utmost care of the issue I was having. Evan and Bryson stayed past store hours to ensure my problem was fixed and I would have no issues moving forward. I hope they both get a raise! Incredible customer service! Thank You Verizon for hiring such valuable employees!”
10:30AM - 5:30PM
10478 Shelbyville Rd, Louisville
Mobile Phones
“They were very helpful, and I got the phone that I wanted to get. IPhone is in it’s best condition and even helped with updating it. 100% would recommend cellphone doctor!”
“Nick was very helpful and informative. My phone was a little sad however I was able to get a new phone, get set up for my usual subscriptions in order to save, and he showed me where I could save more on my account. Very pleasant. Glad I came in to this branch.”
“The iPhone screen replacement was done in the shop. It took only one hour and I was good to go. Even though the part is not from Apple, the price is very good. I am very pleased with Tyler for his service.”
“Came in to get answers to questions about the phone we left on our account in the past, Lincoln was able to guide us through better and easier options that saved us money in the long run. Was very worried we had made a major mistake but he guided us through ensuring our account didn’t get out of hand. Incredible experience. Highly recommend this store”
“Came into the store for new phone and added line and ended up with new Apple watch. Probably the best cellular experience ive had ever with any phone company period. Bo McGehee was a delight to work with and completely professional and experienced. A++ and 10 out of 10. Thank you!”
“I had an assurant claim for my broken phone screen. They told me since the phone was already going to be completely disassembled (I had a note 20 ultra) the would clean the speakers, charging port and all that for the discounted price of 20 bucks.
Not only did they get it all done in less than an hour, they did a fantastic job and my 7 year old phone looks brand new. Would definitely reccomend and I will be back.”
“I was able to get some information about my plan and got it reduced by a little. I appreciate all the information and the knowledge and been a long time customer with Verizon and I won’t be switching anytime soon”
“Came in to add 2 lines, move existing line to a secondary and disconnect watches. Nick assisted me and was extremely helpful getting all accomplished and also set me up with screen protectors.”
“I want to update my review because, despite my initial frustration, I truly appreciate the effort to make things right. The owner of Tech Restored reached out with genuine concern, acknowledged the miscommunication and mistakes on both sides, and asked for the chance to fix the situation. I gave them that opportunity, and while the experience started off rocky, the professionalism and care improved significantly, making the overall experience much better than before. I am thankful I trusted them enough to address my concerns, and Tech Restored demonstrated that they stand by their work. Customer service genuinely matters, and I value their willingness to make things right. The owner's taking the time to reach out showed me that this company truly cares about its customers and doing the right thing, even when no one was at fault. Knowing they stood by their word during my visit meant a great deal to me. I wish more businesses were as customer-oriented as they are. They are truly committed to serving the community. Thank you, and excellent job.
I aimed to support small businesses within the community by personally delivering my product to them. Initially, the experience was quite positive; the young man I interacted with demonstrated professionalism, collected the payment, and commenced the installation process while they had possession of my product. I regularly checked for updates, but the process was repeatedly postponed. Ultimately, I received an email informing me that the installation could not be completed.
When I visited to retrieve the product, I was informed that the cover was the wrong plate. I was disappointed, as the parts had never been opened. The product provided an upgrade with a kit, so I knew the plate was the correct one. Having installed them myself on two or three occasions, I was able to verify the correct plate which contradicted their claim.
It would have been preferable if they had been transparent and communicated clearly that the issue was outside their scope or expertise. Instead, their lack of honesty about the reason for the failure was disheartening. I wish them continued success, and if I may offer advice, it would be to prioritize transparency with consumers and clients. Notwithstanding, the employees I interacted with were courteous and professional.”
“was a good experience, andy was amazing, ashton was funny they deserve a raise! ashton greeted me and was awesome although he just started lol. but andy was also nice and amazing would go again :)”
9AM - 7PM
4936 US-42, Louisville
Mobile Phones
“Zee and the entire staff were incredible and got my partner switched over to my account at AT&T from Verizon in no time flat. Couldn’t recommend them enough!”
“I go to the one on Poplar Level in Louisville. It does not matter what problem I have, or how loud I might get The manager ( Ray) remains calm,(which) calms me down and fixes the problem.”
“only had the iPad less than a week and it was left on the tailgate and the screen was messed up. They fixed it within 30 minutes and the prices were completely fair compared to a new iPad. Very nice staff!”
“I stopped in this location after leaving another location not taken care of. Keegan was at this location and he was very patient and kind. He took care of my issue and even multitasked. He was very pleasant and I really appreciate him. Thank you so much for your kindness”
“I was very impressed with John the manager of the Shelbyville Road AT&T store. I needed to purchase a new phone and was quite pleased with his helpfulness and speed with which he handled my upgrade, the whole process was completed in well under 45 minutes, way to go John and AT&T!”
“I spoke with John T-Mobile and he obliterated my issues with my prepaid service. I love T-Mobile Internet, AT&T and Verizon's internet is not so reliable. Thank you John T-Mobile ?”
“Went to the location off of shelbyville and hurstbourn and they messed out plans up. However we’ve been here twice in the past few months to get it sorted and Noah has gone above and beyond both times!”
“There’s places I hate going to because of the lack of help and overall feeling like I’m disrupting their down time but not ATnT! I know when I walk in I’m greeted immediately with smiles and a feeling like I’m important to the company. This is rare these days. They are patient especially when it came to my dad, who had a stroke and has trouble communicating, they were understanding and talked slow enough so he could understand. I never feel unwelcomed and I’m in and out of the store in minutes. Love you guys”
“The staff here is excellent; particularly Ms. Amy Bentley! Not only is she bilingual, she does a great job creating a personal experience for the customer. "Advocate" is her middle name, and these cell phone plans are not a game...to her ???”
“I have always had great service at the AT&T stores. Today I worked with Ethan and he was awesome. So helpful and knowledgeable. He was able to explain things in a way that I understood. Great employee!”
“The AT&T Expert, Jessy, that assisted me was exceptional. After a negative experience at a different AT&T store that was closer to where we live, this was a very pleasant and quick experience. Jess as very cordial, helpful, knowledgeable and efficiently handled my request. The store on Hurstbourne itself was even cleaner and more organized. I was in and out within 10 - 15 mins.”
“I have been dreading this day for a long time. Switching 2 mobile lines and 5g home internet from another carrier. We were in and out in 30 minutes, internet ready to plug in (which worked perfectly when we got home), 2 new mobile phones, everything on the phones moved over, and complete process done. Let's just say that that the phone time it took me with Spectrum just to cancel internet took me a lot longer....Did I mention I'm saving $55 a month?? Shout out to Marnae (mobile expert) and Nick (store manager) for excellent customer service. Should have done this sooner.....”
“Kyle was extremely helpful. Made what we thought was going to be hours of annoying phone plan and carrier drama actually less than an hour and with no difficulties at all. We had difficult questions for him to answer and difficult problems to solve and he made it all look easy.”
“I always use the easy way of paying my bill each month...by phone of course, but this time due to the famous hackers out there, I had to walk into a actual MetroPcs store. Ist tried walking in to the mpcs on Westport Rd. Online said they were open but they were closed! Took a leap of Faith and rolled up to the 3333 Bardstown Rd. Mpcs , WOW! what customer service and satisfaction. The ladies had up graded me to a new phone and a tablet for a great price! The ladies transferred ALL of my information, pics and whatever else you can think of to the new phone! I haven't had service like this with walk-in, in a very long time avoided it at all cost! These ladies had me out in 20 minutes! Thank you for the great customer satisfaction ladies. This is how customers should be treated in all establishments that recieve your funds for the purchase of any item! Perfect Example!”
“We had an excellent experience at the AT&T Store thanks to Zee Z! He provided outstanding customer service while helping my husband and me trade in our older iPhones. Zee Z was extremely patient, took the time to answer all of our questions thoroughly, and really listened to what we needed. He made the entire process smooth, stress-free, and enjoyable. It’s rare to find someone so knowledgeable, professional, and genuinely caring about customer satisfaction. We truly appreciate his help and highly recommend asking for Zee Z if you visit this store. AT&T should be proud to have a salesperson like Zee Z as part of the team!”
“I had a great experience in the AT&T store. The staff named Greg help me get all my information back onto my new phone. I was very happy. good customer service”
“I had the greatest help ,I'm legally blind and don't know anything about phones so the young lady took care of everything I needed she was sweet as could be and I'm so very thankful she will be getting a card from me soon thanks again”
“There was no wait time. Andrew was kind calming and addressed all my concerns. He was also very patient with my granddaughter. She’s a talker. He gave great advice and assistance. Thank you”
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“Dawn was extremely helpful, kind, courteous with everything going on in the world today people are so rude everywhere. It was very refreshing to have someone as pleasant as Dawn and she was the only one working in the store. I had to wait my turn but it was worth it.”