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“I thoroughly enjoyed my experience getting my new phone. I was wary because I was attached to my Iphone7.Randy was patient and kind with me. I absolutely love my iPhone 13!”
“I came in for help dealing with a stressful situation with my phone. Andrew was extremely helpful and knowledgeable. His customer service was top-notch and he helped make everything hassle-free. If I ever need anything else, this will definitely be the place I go to do it.”
“Traveling several states away, and phone died. Tried for repair, no luck. I was sent over to Chloe's store and I was blessed to meet Chloe.
Kind, smart, PATIENT with some guy from out of town that broke his phone and didn't have much of an idea what to do.
Can't say enough appreciation for the long time Chloe spent with me as she went through options, looked through inventories, pulled some stuff off the shelf then put others back on the shelf...
I genuinely hope that management at her store understands the jewel of a team mate they have in Chloe.
Hey Chloe - Thank you so much, ma'am. I really appreciate you - and Miss Sherry said she appreciated your help as well - she knows what dealing with me is like.”
“Been coming here for the past 8 or so years, and I just recently purchased my third phone which was an iPhone 11. Omar was the one that sold it to us, and that process was simple though he was very deadpan with his responses but I didn't mind, I didn't come here to make a friend I came to buy a phone. Anyway, he told us to come back before the end of the next month to switch my phone's plan over to my other family member's so we weren't billed twice, sounds easy, right? Well, we came in yesterday and Omar happened to be there... just for him to tell us that we'd have to call customer service to change the plan. See, when we bought the phone he told us we could just come in, but when we did come in and he happened to be there, he said we'd have to call customer service. What sense does that make? Calling customer service for any company is always a pain, so I'm not looking forward to it.”
“Christopher is amazing! We had a wonderful buying experience yesterday. I highly suggest him for all of your tech needs. Christopher is funny, kind, and very knowledgeable about ALL products.”
“Adam was tremendously helpful in assisting me with a new phone purchase. Instead of trying to sell me the most expensive model, he took the time to assess my usage and needs before recommending a cheaper model. He is knowledgeable, trustworthy, and made the process easy. High recommend!”
“My experience at 3614 Warsaw cricket was more than I expected Nickie was the best person I have ever dealt with she treated me with respect and patience and I will always be grateful to her for her service and I always be a cricket customer I would give her A10+++++++”
“The sales representative was amazed and very helpful and solved my problems that could not be solved by calling Cricket Billing department and customer service not sure if customer service was involved because I was being put on hold and I was talking with different people for just asking 1 questions about why my phone was turn off but was paid 2 days earlier with a text message say thank you for your payment and your next payment will be due on 11/30/23 as normally is and I had text after that saying I had a $20.00 credit due to me after I pay a $10.00 1 time charge made no sense what so ever and also the last person I spoke to on the phone trying to figure out way my phone was turn off and the person sent me a app to use to pay the 10$+ to open the app they sent me but I couldn't open the app because my phone was turn off that when I went to the cricket store in store whitch was taken care in less than 5min whitch I spent over 1 hr on phone with cricket billing and that all I have to say about my last experience calling Cricket to ask and to solved a problem or explain something I thought would be easy but I was wrong ?”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“Lorena is awesome!! My wife and I came in to get new phone and she made it a great customer service experience her knowledge is exceptional and customer service skills impeccable it was a pleasure doing business there and will be back and tell friends”
“Donald and Cam’s customer support was top tier! I appreciate how knowledgeable they are around ATT policies and procedures, guiding me through the phone upgrade process seamlessly. Thank you!!”
“Emily A. did a GREAT job with my upgrade she recommended all the necessary stuff and provided excellent customer service, I felt very welcomed and she is doing A AMAZING job!!!! Super fast and efficient too :)”
“Victra Independence Verizon Store staff member, Sam, jumped through major hoops and went the extra ten miles to get our family’s three un-locked “bring-your-own-phones” off of Tracfone service and activated with Verizon, while keeping our existing phone numbers. If you want to move your BYOP-unlocked iPhone off of Tracfone over to Verizon, keeping your existing phone number, call Tracfone technical support and get a separate transfer authorization for each phone you want to move from Tracfone to Verizon, before you head over to the Victra Independence Verizon Store, and bring the Transfer Authorization Instructions with you. While you are doing this important detail yourself, you are still letting the Victra Independence store staff handle the transfer process instead of you trying to do the transfer process on your own, through Verizon’s web site, which will only lead to failure. Sam was wonderful.”
“I called store for info on current phone bundles. I was assisted by Goose. He was very professional and patient with all the questions I asked. I appreciate receiving such wonderful customer service, as this has seldom been my experience during my 18 years of being a Cricket customer. Sending out a huge Thank You to Goose for excellent customer service!!”
“Andres helped us port over over from T-Mobile. We had a nightmare experience the first time we tried. Andres made it very smooth and easy this time. Very wonderful service.”
“I bought a phone from the this manager several months ago & again recently, very helpful & friendly. He exemplifies the true meaning of customer service, I highly recommend him to anyone.”
“Boost mobile was great but my sister is disabled and there is only one disabled parking spot and the owner of the Smoke shop seems to think he owns that space since it's in front of his store he has no sticker saying he can park there or a plackerd when I asked him if he could move so we could have the space to pull out her ramp he put up a big argument about how he owns that space I did call the police I'm not sure if they showed up or not but they need to give this man some of those $200 tickets until he learns that he doesn't own a parking space this is the Boost mobile on Kennard Ave in Cincinnati OH next to the Vape shop and the owner of the Vape shop is the person who gave me all the grief”
“The girl at the store helped all she could under the circumstances not her fault a manager from att full blown lied and deceived me and now no longer works for att I am going to switch carriers every time I call it's the same no one takes care of anything you screw your customers with lies and bs it's no wonder you have the poorest customer service”
“Staff completed the work in an appropriate amount of time and for a nominal fee. They strongly encouraged the insurance plans but respected my decision to think about it.”
“The staff here was incredibly kind, helpful and patient. Shawn (Sean?) graciously helped me switch from my previous phone plan to my boyfriend's plan with Cricket, even staying after close with us to get things straightened out with my previous phone plan provider. He could not have been more helpful. Thank you guys!”
“People were helpful, but they did not always give me accurate information. For example, they gave me the wrong phone case and put it on for me. I was not able to use the volume button because they were pressed inside of the case. When I took it back, a different employee told me that it was the wrong case.”
“Today’s visit was the absolute best experience I’ve ever had with a phone carrier! My iPhone screen wasn’t working and after going to the Apple store directly (where they told me my phone was totaled and I’d have to buy another for almost 400 dollars) I came into Cricket with the intention of switching my SIM card to another phone. AD took one look at my other phone and completely repaired the broken iPhone within five minutes. The absolute best customer experience I’ve ever had! 10/10”
“I'm with those it's a nice phone service to get you a phone they have some discounts go and visit so you can get you a brand new phone a upgrading your old phone and giving you a free new phone.... nobody can't beat that Boost Mobile is a nice phone service I will always stay with them they better than T-Mobile and sprints high places I wouldn't ever go to them I will always stay with Boost they give me great deals!😔
“my phone was not working. they were very helpful, they got my phone to work, and helped me transfer all my info to the new phone. thank you for your great service.”
“I didn't really want to switch back to Boost but the woman working was great and help me with my lack of skills with technology. Ultimately when we were done in had amazing new phone, my pic of cases and a screen protector all around 100 bucks. Can't beat it!! And once again it's the employees that make the business great!!”
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“Had a great experience with the associate Tray. He helped me and my parents who are not tech savvy get a new phone. The experience was overall pleasant and I would highly recommend this location. Tray explained everything thoroughly, got us some good deals, and was very helpful.”