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“Went into the store with a dead phone and they were able to restore everything for me and give a good deal on the latest Samsung.
Would highly recommend this store for the friendliness and professionalism of the staff.
10/10”
10AM - 4PM
12625B Shelbyville Rd, Louisville
Mobile Phones
“Very quick and knowledgeable as well as kind and helpful. Would recommend everyday to anyone. The employees I interacted with was just there from another store waiting for their store to be finished with construction. They both deserve a raise!!”
“yes I want to leave a review for this Verizon store. I’m in. I came in with a big problem. It took a few minutes for Jacob to clear the way for me to get into my situation, but he was excellent. He, he spoke to his boss in the process so I feel very reassured. I’m 76 years old and I don’t understand most of this so it’s nice to have somebody take time with me. Thank you.”
“⭐️⭐️⭐️⭐️⭐️
Outstanding service and great experience!
My kid broke his phone, and Cell Phone Doctor had it fixed by the very next day — screen replaced, new case, and screen protector all taken care of. What really stood out was the personal attention. They took the time to listen to what we needed, including the type of case, color, and even making sure it had a kickstand on the back. That kind of customer care is rare.
Plus, we got to meet Cooper, the adorable shop puppy — which made the visit even more memorable!
Thank you for the prompt and thoughtful service. Highly recommend Cell Phone Doctor for anyone needing fast and reliable phone repairs.”
10AM - 6PM
3944 Taylorsville Rd, Louisville
Mobile Phones
“My daughter broker her screen. Made an appointment with assurion and arrived 30 min later. Chris was very professional and knowledgeable. Dropped it off came back an hour later and it was all done. Great Job!”
“I had a wonderful experience very helpful. Did everything in a timely manner. He was able to help other people as well as myself at the same time. Very good. Very clean. Place even helped me lower my bill.”
“I am not one to write many reviews but had to compliment Levi after such a great experience yesterday! My husband & I have a business account with AT&T and recently got an upgrade including a new tablet. We received our tablet in the mail and after 24 hours it became defective. My husband called and Levi immediately took care of our issue and overnighted us a new one that we will be receiving today! Fantastic customer service!”
“Laniyah and Sami was wonderful helping me fix my account and set up more lines and devices. Highly recommend switching to T-mobile just for the customer service they have given me today.”
“Aaliyah was helpful, kind and we were in and out in under an hour, she gave us our options and was very through and helpful, best att interaction I've ever had and I have been a customer on and off for over 20 years. The management staff was amazing as well, I live 25 mins away but will drive to this store if I ever need anything again!”
10AM - 8PM
1840 KY-53, La Grange
Mobile Phones
“Stopped by the store for a iPhone upgrade. I ordered a phone and was notified when it was shipped into the store. Jordan explained the timeline and steps to transfer the Cloud over.
He was right on schedule. Had no problems he was very knowledgeable on the product. Explained the warranties, packages, and upgrades deals. Spent about an hour. Was the second phone purchase from this store location. Both times smooth and effortless transfers. Would recommend. Any store takes time. But this one makes the effort to let you understand the sequence of the old to the new format phones. ???”
“Ahmed went above and beyond to satisfy us. He paid close attention to my worries and came up with a detailed diagnosis of the problem. We were super impressed with his professionalism and customer service. He gave us the best recommendation for my broken phone screen and I left very satisfied and happy. He has the best, most reasonable prices out here and we'll definitely be doing business with him. I'll highly recommend his services to anyone looking for somebody reliable and professional?”
“The customer service was amazing and the at&t worker maya p was really nice and helped me out on getting what i needed quick and easy so to not take forever as other places overall it was amazing to me”
“Customer service was great! I am a tech dummy, so the fact that my fiancee and I were treated with patience and respect was immensely appreciated. I hope to go back to next time when I switch my phone, too!”
“Anthony at this location is very knowledgeable and was helpful throughout the process of getting fiber hooked up in my new home. I’d highly recommend the Lagrange AT&T and especially Anthony”
“10/10 the only place you should go if you’re a T-Mobile customer in the Louisville area. If you’re lucky Sabrina will be working! I came in with my elderly mother who was a bit confused, she was able to help my mom better understand her phone plan, and get our needs for a new phone taken care of in a professional and caring way. I wish more stores had this kind of customer support. Her as well as other members of the staff really are so great, from helping me open the door to the understanding and patience they all had. My mother and I truly appreciate the team and their efforts!Do yourself a favor and don’t go to any other T-Mobile retail stores. Even if there’s a wait, it’s worth it to go to this location.”
“Eugene should be employee of the year! He's always gone above and beyond to help me out with my phone and phone plan. Man at the very least deserves a raise”
“Metro by T-Mobile is one of the most frustrating and poorly run companies I’ve ever dealt with. What should have been a simple issue — recovering access to my phone after a factory reset — turned into days of wasted time, broken systems, and a customer service nightmare.
The real problem wasn’t the store employees — in fact, they were respectful, helpful, and clearly doing their best. The problem was the district manager, who created an environment where even basic support was difficult to get. I witnessed him speak rudely to staff in front of customers, and his presence alone clearly made the employees afraid to escalate or take initiativ.
It’s obvious that the toxic management structure is what’s holding that store — and customers — hostage. I was forced to return multiple times, not because of lazy staff, but because they’re working under someone who makes their jobs harder.”
“This place was such a breath of fresh air on the particular day that I went the atmosphere was amazing the music that was being played made u feel like u where in a retro arcade. Staff was fun and friendly”
“Target carries items I can't find in any other stores in the area.
Also, they carry a larger selection in many other items
Store is always clean and well stocked”
10AM - 6PM
9501 Taylorsville Rd, Jeffersontown
Mobile Phones
“The guy working tonight was amazing and I wish I could remember his name to put it on here anyways this store was out of phone cases for my device I bought and he knew my concern of dropping this new iPhone I purchased, unfortunately they were out of cases so to make sure I left happy and satisfied he offered me his personal phone case that matched my new phone which was an awesome gesture of authentic and genuine kindness and I appreciate him very much ! Service is great so far!
Update his name is Aquill shoutout to him ! Great customer service!”
“Dawn was extremely helpful, kind, courteous with everything going on in the world today people are so rude everywhere. It was very refreshing to have someone as pleasant as Dawn and she was the only one working in the store. I had to wait my turn but it was worth it.”
“I had some major issues on my phone and came in and seen T.J. and he helped me. If anyone needs help with your phone, go to t-mobile Springhurst, and see T.J. I will definitely come back and see him and only him. :-)”
“Ask for Matthew Rhoades if you want your questions answered or want to set up new service. He can guide you with all of spectrums services. He is excellent! Worth a wait to work with him. Thank you Matthew !!!!!!!”
“This is a very friendly store! Their employees are super nice and are willing to go the extra mile to satisfy all the customers needs. They make getting cell phone service a pleasant experience for everyone!! The service you get is well priced and there are no hidden fees! Hands down this store is the best!! I recommend them to everyone!! Boost Mobile is a great company to use!! I have been a customer for about 4 years and have never had a problem with their service! Just try it and you will see what I mean and this is a super fantastic store with wonderful employees!”
“I live in O.C.My Metro home store moved to shelbyville, so I googled closest and although this story was 10 extra miles away, it had best reviews I was in a serious hurry, and was replacing my son's phone on may 14th in the a.m. I didn't catch the female customer several reps name, but she was AMAZING! She explained my budget and needs. She got me an amazing deal and awesome phone. She deserves a raise. I will definitely be back!! This will be my new home store! Customer service was OUTSTANDING! PLEASE THANK HERBFOR ME!”
“Kenya helped my mom transfer her number over and all of her data to a new phone. She was so incredibly helpful and friendly. Definitely ask for her if you visit the store.”
“The staff is very helpful & knowledgeable compared to the phone representatives I can honestly say this, every time I go there with an issue they fix it, the only reason I’m not giving a five star rating is because it takes awhile to be seen if the store gets crowded. I wish they would hire a few more people to help out with that.”
“Nolan Payton was a great representative. From the start, he was very informative on the process and helped whenever any issues arose. He was quick to help and/or find a solution if needed and spent a lot of extra time making sure everything was complete. I can't say enough good things about him.”
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“Cody was great, and was an advocate for my parents and really went the extra mile. I went in with my parents because they had a bunch of issues with their account and fraud; he did all the math by hand and made sure they were credited every cent that they were owed. My parents really appreciated him helping them so much and made sure everything was settled with their account. I've always had good experiences with this location.”