Budget Car Rental
Car RentalHours:
3057 Terminal Dr, Hebron KY 41048 Hours
About Budget Car Rental
Budget Car Rental receives mixed reviews from customers. Many highlight the Fastbreak or fast check process as perfect, making renting a car quick and easy with an easy in and out process, often the quickest part of a trip. Several customers report nice, clean, and well-maintained vehicles and find the overall return process easy. The staff at some locations is noted as friendly and helpful, leading to a smooth and highly recommended experience. However, other reviews mention significant issues. Preferred customers advise not waiting in the long line at the counter, citing confusion. Problems with vehicle availability occur even with pre-paid reservations, and customers sometimes receive cars with damage like a busted mirror. Customer service can be lacking, with staff described as less than courteous or acting put out. There are also complaints about unexpected charges for fuel, despite returning the car with a full tank, which conflicts with the rental agreement instructions. Overall, while many are very impressed, some encounters with customer service and vehicle conditions are disappointing.
Most Recent Reviews
November 2025
Bad company. You book a premium car, but they give you a standard one. No refunds.
September 2025
Slowest rental car counter I’ve ever experienced. Like, in the whole nation, across brands. Depending on how you value your time, they might not be worth the lower price. Folks behind the counter are nice. Just seems like their systems are slow and equipment doesn’t work.
September 2025
I was in and out but it was expensive...$809.00
Waiting for my 300 dollar return
More Comments(252)
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