“Loralee was outstanding! She made sure what our needs were on our project and hit it out of the park. The doors we bought from her were just what we wanted and good quality. We look forward to working with her again on our next project.”
“First time visit, already a huge fan. I'm personally a big advocate for finding new or creative ways to give things a second life. Whether it's rebuild or repurpose I try to not let anything go to waste. So for this place to be full of doors, tile, wood, and so much more is just awesome. Thank you to all who donate to such a worthwhile cause.”
“Amazing crew ! Always so helpful , hardworking when i come in I came in the tonight and morgan , noah, aelysia,Paige and aiden has been great and showed amazing customer service ! Ill definitely be comming back !”
“I just returned to the store after shopping because I left my cell phone in my cart which also had 2 credit cards on it. I was sure someone would have taken it, especially at Christmas time and was panicked. An employee, Lucas, found it in the cart in the lot and was kind enough to turn it in! Thanks again, Lucas!!!”
“Rented a 2 man auger. Equipment was clean and worked great. Got the job done and tool returned within 3 hours. Heather M. was very helpful in tool selection. Thanks!”
“I've always had good experiences at this Lowe's. I have confidence that I'll receive good customer service and treated well. I've bought appliances, paint, wood, tools, gardening products, and I've never had an issue come up or been ignored. I'd recommend this Lowe's ?”
“I had to go here 4 times in 3 days. Each time the customer service was actually OUTSTANDING, like people literally going out of their way to help me. This is with the exception of one instance. In attempting to return something the man working the return desk was condescending, snarky and rude.”
6AM - 10PM
5000 Apex Ln, Florence
Home Improvements
“Victor in the paint department was extremely helpful and very knowledgeable. If he didn’t know the answer, he found me the answer right away and helped me with all my painting needs.”
“I was looking for a quality brass shower curtain rod and needed it fast. When I was looking around online I found a couple of options, but ultimately chose Signature Hardware because it not only looked nice, but it was estimated that I'd receive it on 6/8. When I used the tool on their website to estimate shipping time it showed as 6/8, when I placed my order and chose my shipping option, it showed 6/8. This was far better than the 6/12 date I had through a different company.
Unfortunately, the next day, when I received a shipping notification it showed that it would be delivered on 6/11. I opened a chat, interacted with Kendra D and she was able to track down the package, have it pulled, relabel it for overnight and I had my package the next day. Superb customer service, an unexpected, but very welcome resolution. Shower rod is installed and looks great!
Thank you Kendra D and Signature Hardware!”