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“Jamie (Might be Janie not Jamie) was so great and helpful- she was able to figure out the duty tax glitch and get my package within 5 minutes of my arrival after literal hours of calls with customer service departments earlier today who just sent me in circles between departments. This was my First time going to the local in person express point and I will 100% be back! Thank you so much for your help I truly appreciate it”
“The staff here are amazing! They are so patient and kind. They take the time to answer the odd questions that most would get irritated by. I go a few extra miles to come here as opposed to the U-Haul around the corner from my house. If you need to ship anything, they can make you nearly any side box as well”
“Curtis was AMAZING! He secured my memory foam cushion for return super fast and even was able to waive my label fee. Always have great customer service and that’s why I do all my returns with this store!”
“I have always received great service from the staff at this UPS Store. They are well trained, efficient, and knowledgeable. Consequently, I use it for all my shipping needs. I highly recommend this UPS Store!”
“I came in assuming they could simply scan a QR code and ship it. Unfortunately, that was not the case and it turned into a project. The company I was doing business with did not provide the appropriate QR code. Feruza was quick to correct the situation with a simple work around. While I was working on my portion of the project, Feruza was still at work with other customers. Then she immediately came back to me to help finish the first step. Then back to the other customers and back to me and so forth. A helpful and hard worker for sure. Thanks again Feruza”
“Came across this business as I researched mailbox services. Jordan was great on the phone and even more patient and understanding in person. Customers all seemed happy, quite a few seemed to be regulars, and he treated everyone the same. Stop by and check it out whether local, digital nomad, or just shipping an occasional package.”
“I came thru today lookin for stationery (paper, pencils, staplers). Shortly after I walked in someone asked if I needed help finding anything and they led me over to the aisles I needed. While I was looking in one of those aisles another associate asked if I needed any more help. I was kinda surprised, honestly. My only minor complaint was that I had trouble finding mechanical pencils at an affordable price. Otherwise thanks to this location”
“Christa and Allison were amazing. I had an employee leave the company and there were 65 large boxes of assorted summer camp supplies that I had to ship back to Georgia. They took on the job with a smile and got me out of there in an hour and half!! They went over and beyond to help me make sure they were reinforced with tape. Everything was delivered to me on time and in great condition. I truly appreciate their help. I hope this is the googliest of google reviews for them :-)”
“Hard working, family owned, christian business that is willing to help any way they can. Cross docks, rework shifted loads, storage, also assemble work. Ray & Karen are honest and easy to work with.”
“Love the people here, they are so sweet and helpful. I hate that the changing times are forcing them to close their physical stores because they are a big resource for people who aren’t financially secure but still want a college education without the ridiculous prices.”
Open 24 hours
7130 New Buffington Rd, Florence
Shipping Centers
“Yes there’s an Overnight Parking and yes they’re super quick and yes there’s a clean restroom when they open in the morning Florence Cincinnati area warehouses are terrible but this one is different keep it up guys ??”
“This UPS location truly goes above and beyond what you’d expect from a shipping and mailing service. A huge shoutout to Luke. S, who made our experience exceptional. He took the time to patiently walk my wife through the entire process, explaining everything clearly and making sure she felt confident and comfortable. We never felt rushed, something that’s honestly rare these days. It’s clear he genuinely cares about helping customers.
The store itself was well-organized, clean, and welcoming, and the staff overall was courteous and helpful. Thanks again for the outstanding service!”
“I went in to print and scan some documents—something I haven’t done since college—and it can definitely feel overwhelming. But Brianna was incredibly helpful throughout the entire process and made it so easy. I’ve never felt as welcomed in a FedEx as I did at this location. Both Brianna and Allie were amazing—so professional, kind, and clearly a great team. It was really refreshing to see them working together, teaching each other new things, and having such a positive dynamic. Thank you both for such a great experience!”
“Thank you very much to Eddie, working at this fedex on 5/29/2026 at roughly 12:45pm, who went out of his way to help us even when we didn't ask him to. He was very kind and I really appreciated his service. Thank you, Eddie!”
“I needed some copies made. And of course I was presenting them with problems and they had to help figure out how to make the copy from one machine to another. Which they successfully did. Thanks to all that were involved.”
“Team Worldwide is a first class freight forwarder. I used this company for nearly 12 years before joining them in 2000. My back ground was medical x-ray. I needed a company who provided exceptional customer service and a great price. They met and exceeded all my expectations. I am now a integral part of this Team. We continue to provide world class customer service and specialized shipping for our clients. Our motto will always be large enough to serve you and small.enough to know you. We cater to our clients and we specialize in making your transportation seamless.”
“Came to this Staples to return some Amazon items and print a few documents. Service was quick and the gentleman that helped me was very nice. The two employees I saw working took care of everyone in store in a timely manner.”
“Have to give a shout out to Heather. Went to get passport photo recently. I had some unusual requests about the photo. She was very patient to meet my requests. If every customer service representative helped customers like Heather, the world would be a much better place.”
“I have always found the staff at this Staples to be helpful and knowledgeable and super friendly. They've even given suggestions that I've taken advantage of on several occasions.”
“I can't say enough good things about this team with a special shout out to Tide! A few month's ago, DHL lost a poster that I had created on Shutterfly and I needed it by a deadline date. When the package didn't arrive I called at least 5 other places to see if they could turn it around in 2 hours.This location said they could and using only a screenshot, they produced a beautiful poster for my daughter's event. Needless to say, I ordered my second poster here and had it mounted on foam board. It is perfect and came with special corner protectors which was unexpected. It's not inexpensive, but it was worth it knowing I'd get my order completed on time. Tide is kind and accommodating. Everyone I've interacted with at this location is quite nice.”
“Loaded here a couple of times. Each time was loaded by my appointment . Plenty of parking. Little tight backing on dock doors. The receptionist is super super nice.”
“I got great Cust service here. Computer stations are well maintained. Self serve copier was easy to use.
Restrooms were clean. Parking is ample. I like how they keep a small area with supplies for customer use (tape, scissors, paper clips, pens, etc).”
“I ordered my baby shower diaper raffle cards to be printed here, and not only were they ready the next day, well before 12 pm, but they cut them individually for me. I didn't expect that and I appreciate it beyond words.
I'm 7 months pregnant, tired, and busy with planning. This kind gesture saved me a lot of time from cutting them myself.”
“Rob was so helpful in getting my Amazon returns taken care of quickly. He was so friendly and walked me through what I needed to do. 10 out of 10 recommend this store!”
“They provide service that is quick, fast and professional. The clerk was pleasant and helpful. The most important factor for me was that they made it easy to pay and I was in and out of there very fast. Keep up the great work!”
“I want to give an exemplary compliment to Cassandra for handling a convoluted print job for me. She handled it with grace and patience, ultimately making for a fantastic end product. Couldn't have done it without your help and I'm grateful for that.”
“They are open a after 5pm and you can get your package out the same day as long as it makes it before 8pm on weekdays. There is usually not a long line so its more convenient for me.”
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“Adrina from UPS store in Newport KY #6644 is seriously the most awesome employee I know.... She is so fast and sweet. Adrina is so knowledgeable, she greets me every time I see her when I come in for service!!! :)”