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“The employees were very friendly here and the store was very clean and organized. Staff was very helpful and assisted me in finding a product. It was empty on the shelf and they went to the back to get more. Very positive experience!”
“Employees were very helpful and I didn't even realize they had a mini Post Office in the back of the store! Their prices are really reasonable and comparable(just a teensy bit higher) to other stores in the area. I would highly recommend this Hardware!”
“My husband and I were blown away by the excellent customer service we received here. We were shopping for a new Echo leaf blower. We first stopped at Home Depot because we had a coupon. We had 2 Home Depot employees trying to help us get information about the leaf blower. Not one employee knew anything about the product which is locked up behind a cage. Neither one offered to get a box out to look at or inspect. We left frustrated and uniformed. My husband wanted to stop at Do It Best in Fairdale, KY. Employee Jack Butler not only helped us but he took the time to explain everything he knew about the Echo leaf blower. He was extremely knowledgeable, straight forward and personable. If you need any lawn equipment, this is your one stop shop. Jack's level of customer service is very hard to come by anymore. This is my new favorite hardware store!”
7:30AM - 4:30PM
368 Terry Blvd, Louisville
Hardware Stores
“Awesome company to work with, they go above and beyond to fulfil our needs; even as far as staying open a tad bit late to get me out of a pinch. Thank you guys for everything you do.”
“Tried to order a deer blind online then received notification it was no longer available. I went in store to see if they possibly had it in stock, they did not. I spoke to manager, Nate, asking about the possibility of another store having it. He was able to find several of them at a Louisiana store. He contacted the store and had them transferred. He kept in contact with me and gave me frequent status updates. Very much appreciated. He definitely went above and beyond. We are grateful! Nate saved Christmas ? The customer service from everyone was wonderful. Again, thank you so much….I have two very happy hunters ?”
“Trying to get some windows warranty for being foggyHave a lifetime warranty from Lansing building productsThey said the manufacture went out of business, so they wanted to wasn’t any good to themAfter a few conversations, they said they’re going to work with me, but yet haven’t worked out anything yet”
“Very helpful with products. One clerk made special accommodations to breakdown a bag of deicer because I couldn't handle a large bag then helped take it to the car.”
“Purchased a stove on 11-22,used the top one time that evening.used the oven the next evening to start preparing for thanksgiving dinner.stove started malfunctioning.took back to Lowe’s and a gentleman named ZACH found us a even better stove in stock.ZACK saved our thanksgiving….big shout out to that man…thank you ZACK !!!!!!!!”
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“I just want to thank the floor worker name “Tia” and the evening Manager.
I made a purchase a month ago. I purchased a roll of flooring.
I received quick customer service of where to locate the item. The manager was quick in responding as well.
I enjoy shopping here staff always very knowledgeable and customer service oriented.
Tracy Barnes”