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“The charging port on my Pixel has been giving me fits. I tried cleaning it myself with no luck. Decided to try Bert's because of the great reviews and now I'm here to leave my own. Super quick, super friendly. Don't procrastinate like me, just go to Bert's!”
“Erick is the manager at this store and he was a God sent for me and my mother. She was having problems with her phone and stressed about all of the ads that prevented her from using the phone. He helped her understand the features on her phone and cleaned the 20+ junk ads on the phone. Thank you Erick!!”
“Abdul at phone wiz gave speedy and great service. Came in with a cracked screen and he made sure to take care of it promptly. Less than 20 minute wait time. He got everything taken care of for each customer that came in without breaking a sweat!”
“Said is great! His work is prompt! He is very kind and gets the job done! He is my go to for repairs in the city! I highly recommend his services to any in need of repairs!!”
“I recently had the pleasure of working with Shayne at AT&T, and I wanted to share my positive experience. From the moment I contacted him, Shayne was incredibly helpful and professional. I was having trouble with my internet service, my phone plan, and he patiently listened to my concerns.
Shayne's knowledge of AT&T's products and services was impressive. He clearly explained my options and helped me choose the best solution for my needs. He didn't rush me, and he made sure I understood everything before moving forward. What really stood out was his willingness to go the extra mile. He stayed on the with me longer than expected to ensure everything was working correctly, He proactively followed up with me to make sure I was satisfied, He anticipated a potential problem and offered a preventative solution.
Thanks to Shayne, my issue was resolved quickly and efficiently. He turned what could have been a frustrating experience into a positive one. His excellent customer service skills, combined with his product knowledge, make him a valuable asset to the AT&T team. I highly recommend Shayne to anyone looking for assistance with their AT&T services.”
“Despite not speaking English, they serve you very well with kindness and that at all times you can understand what they offer you or what you are looking for of interest!”
“Melody is probably one of the best account specialists I have had the pleasure of working with after over a decade of doing business with Verizon. She helped me convert a personal account to a complex corporate account and handled everything flawlessly. The process took around a full day in store and a few days of back and forth after, however we saved a lot of time and money in the end and we now have everything we want! Thanks so much Mel!!! Your kindness and expertise are SO appreciated”
“The females were very respectful they helped me out and directed me in the right directions. They persuaded me into doing beneficial things for my family and I and moving forward I will be asking for the help from a female worker when I return if any questions reach the surface. But for the male workers, they were very unprofessional and inconsistent with giving out the information that I very politely requested, and it seemed as if they did not want to help, and more so was bothered by my presence when I was only asking about my phone plans. He has HORRIBLE customer service skills and should be redirected immediately if possible.”
“Our AT&T representatives was extremely helpful. We will only be allowing him to help with any of our wireless needs in the future. I would rate a 10/5 if I could! Superb customer service!”
“Very nice and helpful staff. I was barely in there 20 minutes and had a line upgraded and running. I wish I could remember the employee that waited on me, he was so friendly and very fast”
“Lauryn and Danny are the bomb! The customer service at this ATT store is 10x better all the others in BR.They reviewed my account, helped my choose the right devices for what I needed!Parking is a pain but park over by Matherne's.”
“Just take your phone or related devices to Wise Communications... ..don't even bother to look elsewhere. I worked in digital technology, proprietary hardware and software, from 1984 until I recently retired. To be able to find this type of exemplary service, competence, prompt completion and return.. ... and doing so while exceeding all expectations is rare and hard to find anywhere. To be able to find this in Baton Rouge? ...well, don't hold your breath.I rarely feel compelled to go write a review for any purchase or service experiences but Wise Communications is one of these rare places that truly delivers your money's worth and more.. This small store on S. Sherwood Forrest, not more than a couple of blocks from the I-12 exit is a vital asset to our community and I will reference and recommend them at every possible opportunity. A+++++ ..and clearly one of Baton Rouge's "best of the best".”
“I love this location because it is right by my tanning salon and rouses. Amelia is always the one who takes care of me duri6my many mishaps. She's super sweet, knowledgeable and fast. Even though there's another location closer to me, I still go to this one.”
“Cayla was absolutely marvelous. I was not able to get all of the products I needed however she ordered to have them shipped to the store so I can pick them up. She went over and above what I would expect. Her knowledge of the product line is impressive her adroit ability to navigate me through the purchasing of a new iPhone , iPad and signing up for Internet services should be commended.”
“After having horrible customer service over the phone, I went to the store on O'Neal. The representative, a young man named Serente provided excellent customer service. He was the only one working but was able to help myself and another customer. He solved my problem and now I'm at home and happy!”
“Hello my name is Maria Valentine I want to let you know I went to boost Mobile on airline and Hollywood Mr Kayla was the one who helped me she fixed my phone wow I've been having my trouble with my phone at least a week no one could fix it I went to four different boost Mobile no one can fix my phone so I brought into her and she fixed my phone I thank God because without my phone I don't know how can I make it so I want you to know that she's a good worker everybody cannot help everybody but she did help me I thank God so much for her please my telephone number you want to call me 225-241-7320 call me anytime God bless you all have a great day”
“It use to be great now it's ok. They use to have these three young ladies there.They all had a weird names and spoke Spanish. They were all Puerto Rican I believe. One was like Izra she had curly hair and the other had an Asian name that started with a T. I can never pronounce it, I jus called her Tammy. The other had Red hair, she was a sassy. They use to help me with so much with my phones, And never felt like they were just selling stuff to me to make their commission. Those 3 were very friendly. The new employees are nice but they Don't really have that same patience those 3 ladies did. Man I use to give them hell with my issues. I hope they are all doing well.”
“There was a worker there by herself at 10:30 am ish today and she was very sweet/professional. I should’ve got her name, but she was awesome when I went to purchase my new charger and box.”
“The young man Demetrius was very patient understanding explained the new plan to us (Britton) and that we can save some money. Which we were promised a few months ago. Service was great ? ?”
“Friendly folks and great service. I highly recommend this place. Thank you Ms. Omeka, Kaylen and Ms. Shanika for providing my family with such a great experience.”
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“Great store! The young ladies at the front were very helpful and got me taken care of when other local stores couldn't. I'm in sales and charge port and battery died mid day yesterday. I can't work without my phone! They had me running within an hour, 3 other stores said they had to order parts 3 days out. I'll be back for sure! Very friendly!”