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“While replacing my bathroom faucet, I realized that the old valve to faucet connector also needed to be replaced. It was late in the day and didn't really feel like going to HomeDepot, so I went to my local hardware instead. They sold me the connector, but unfortunately it didn't fit. I needed a half inch connector at both ends. One end fit, but the other didn't. They tried to sell me an adapter, but the adapter was almost as much as the connector itself. Ended up returning the item with no issues. It then occurred to me that Ace Hardware may have it since it's a bigger store. Sure enough, they did! The staff at this store were friendly and greeted me soon as I entered. They didn't take me to the aisle, but directed me right to where I could find the right size connector.”
“It’s the worst feeling to have your door lock break and be trapped outside. They were super nice and professional -locksmith at my house within a half hour. They really saved the day!”
9AM - 6PM
200 Gorham Rd, South Portland
Hardware Stores
“My teen son took a knife making class and was very happy with the product he made. The instructor was really friendly and knowledgeable. The class was small and the instructor was able to give a lot of attention to him. Took him through using the different equipment and how do sanding. We will definitely take another class. All the other employees were very friendly and made us feel welcome.”
8AM - 4:30PM
585 Elm St, Biddeford
Hardware Stores
“They got just about anything you could possibly need to fix your machinery, tools, or do a job that requires something specific that you can't find anywhere else.
Super friendly and very knowledgeable”
“I had to go in a couple weeks ago for some plumbing pipes. The older man and the main plumber went way above and to explain everything in detail and also put the pipes together to give us a reali life example of what it should look like. Beyond amazing. The customer service is wonderful”
“After being let down last minute by another location, Jeff and his crew (from the Biddeford location) really came through with flying colors for my daughter's wedding pictures!! I had rented a tent, 7 tables and 40 chairs - signed a contract in June - only to be told 2 days before delivery (in September), that the other location no longer had tents available for rentals, and I should have gotten a call (I didn't). Jeff called the other location, and got my whole order, arranged to have it delivered, threw in a second tent because he hadn't had time to verify the ordered size was in good order, made sure we had stakes and sledgehammer, all with a little more than day's notice... and then called me afterwards to see how everything went, and to let me know it had been picked up after the event!! He went so far above and beyond and I will be forever thankful that he/they made a miracle happen! Thank you so, so much for your EXCELLENT customer service!”
“This place is great! They have what you need or they can get it.
Always amazing service I mean I was just putting up plowing flyers and one of there workers took the time to move stuff around for me to put my flyers up.”
“Came in thinking I needed a new home garden irrigation system. They asked to take a look at the broken filter system, which I thought was to properly size the new system. Instead they fixed it for me, including parts, at no charge!Would highly recommend, and would definitely use again.”
“The young lady working the cash register today (11/16) is the best! She is so knowledgeable and makes great conversation when checking out. Some cashiers just nod along, not this young lady! She makes you want to come back. She is going to be the CEO of a company some day with her attitude and work ethic! Go you girl”
“I went into the Biddeford store on a busy holiday weekend to seek help with the Ryobi leaf blower I purchased there two years ago. The assistant store manager, Steve Newell, went out of his way to help me solve the issue all while efficiently dealing with a very busy Customer Service line. He is a knowledgeable and capable manager and will keep this customer coming back for all of my home project needs.”
“You have to watch what you're buying some tools are really great and then some tools are junk I bought a three claw pullers first thing I pulled just snap one of the tips right off and they wouldn't stand by it pretty upsetting you could see where it was defected it was cracked anyway that sockets are real good”
“Rented a nice van to move our scooters to the the repair shop! Easy AF, nice people! Van was clean, got respectable gas mileage, and was a comfortable to drive. Highly recommend!!!”
“Ok so I usually don't review a box box store but this is a special situation. The customer service went above and beyond this time! I purchased a colored prelit Christmas tree from the Home Depot. I waited a week before I realized that the top two thirds didn't work due to faulty wiring. When I returned the tree to exchange it for another they were all out of the same priced tree. The staff scoured the whole store looking for one but couldn't find one for me. Feeling kind of bummed I went and picked out the next pre lit tree that had colored lights and it was more expensive than the one I purchased. While the woman was processing my return she mentioned it was more expensive and I said "Yes I know but I'm having my family over for Christmas dinner and would like to have a tree." I know you're all saying I could have found one on the internet but I really feel like supporting local. Even if it's at Home Depot-the employees work and live in my community. I've heard it's said if you spend $1 at a local store then 60 cents stays in that community. After looking again, the customer service staff ended up giving me the tree as an even exchange, I was blown away! Wouldn't you know I misplaced the receipt and only just found it-passed the expiration date for the survey so that's why I'm "Yelping" them. To the customer service staff, you might never read this, but thank you for your incredible customer service and kindness-your gesture made my home feel filled with the spirit of Christmas when my family came over. I truly appreciate what you did, proving it's the person in the orange apron that is the best of Home Depot. As it is with all businesses small and large. Support local and keep your money in your community!”
“I've always gone to home depot. I have always had great service and prices are fine.
Thank you home depot for being a great help to many things I need.
Yours truly
Cj”
6:30AM - 4:30PM
172 St John St, Portland
Hardware Stores
“We went to see selections of bath and shower hardware for our bathroom. We needed a custom size shower and wanted something better than Home Cheapo or Lowe's. This was a very nice two floor display of different fixtures from the basic to the sublime. We were able to order what we needed and our plumber picked it up two weeks later. Don't go if you're looking for cheap. It's been over a year and the shower continues to satisfy our needs. Service was excellent.”
“Stopped by Tractor Supply today to pick up a couple of bags of stuff that was heavy. I didn't get the name of the man who waited on me but he was so personable and kind, helped me out to the car and loaded it (and the wind was COLD). I would shop there again in a heartbeat, totally lovely experience. Thank you!”
“I was just at Lowes in the garden section and there was a young man named Brian. He also had a badge on that said in training. He was the nicest most helpful worker. He really brightened my day!”
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“I ran into a plumbing issue today which required me to make an emergency run to the hardware store. Try getting a plumber to come out on a Friday even at 5PM on new years weekend. I spoke to the young man who was working and asked if he knew anything about plumbing. He said he did and not only did he help me pick out different items so I could have options in the event something didn’t work, but he gave me pointers which were spot on. Everything worked out well thanks to his input.”