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“Rowan, Michael and Gabe were noligable and awesome to work with. Had a few issues/holdups with my new phone purchase, they worked really hard to make sure everything was correct and taken care of before I left today. I also had to bring my dog in because it was too hot for him to be in the car. Nice crew, would absolutely recommend working with them again!”
“After having one of the most awful customer service experiences of my life, we were dreading to come back. This time, however, was significantly different. After trying to add another line for two weeks, we decided to come back into the store and try again. The store manager, Nolan, and the other customer service representative, Landon were very patient and helpful with us. They were able to activate a SIM card for my daughter within 20 minutes. They also acknowledged the poor customer service from last time, apologized, and assured us that they take bad reviews seriously. So grateful for this experience after what happened last time. Couldn’t recommend this store enough.”
“I will say the sale rep was excellent but I will also say the manager was very rude and unpleasant to talk to . They are there to do a job. I was not impressed by him at all.”
“Jenna and Jeremy are awesome! They are both professional, knowledgeable , efficient and provided us with outstanding customer service. We swapped out our old phones/iPads and updated our plan. Everything was clearly explained. We appreciated their attention to detail and patience answering all of our questions. By far the best customer experience we’ve had at any Verizon store.”
“Thank you, Andrea and Matt for all your help today. You have made the holidays wonderfully special for Doug and Me. And thank you to the lovely woman who so kindly wrapped my gifts for me. She did a wonderful job went above and beyond her job description, and I truly appreciate it. I appreciate your level of customer service and helping answer my 50 questions. This is the best and easiest experience I’ve ever had at a cell phone store. You’ve made a forever customer out of me. Thank you for your kindness, professionalism and strong knowledge of your products. And thank you for giving me the best deal you could possibly give me. Every little bit saved helps these days. Merry Christmas and happy new year, Stephanie Clark”
“I went in to this store yesterday because I am a new customer and ordered my new phone online and was having issues with switching my number over from the old carrier. Aaron helped us out with the problem and did such a great job! He was incredibly knowledgeable, clearly knew what needed to happened and worked on it until he got the issue solved. Great manager and customer service!”
“I recently needed to replace an old cracked screen phone and went to this U.S. Cellular location. I was looking for a particular iPhone model and color and called ahead to verify it was in stock and the customer service in store picked right up and said they could hold it since it was the last one they had in stock no problem. Thomas, my wireless consultant, was knowledgeable and answered all my questions about the phone as I had more than a few since it was a big upgrade from the phone I had last (iPhone 6S to iPhone Mini 13!). He also was straightforward with offering, but not pressuring re: options to change my plan and other aspects of the paperwork. Last he helped place screen protector and transfer all I needed. So all in all a five star customer service experience. My only gripe is this location, being in the mall, it has taken much longer other times in the past to get help when they are busy with only two or so areas to help customers get setup and that has led to longer wait times- so I'd call ahead like I did if it's a busier time a day. I also think for how long I've been a customer for they could offer money off accessories or a new phone . Obviously service varies depending on where you live and travel, but US Cellular has been good to me so I'll stick with them.”
“Went in to switch over from Verizon to Spectrum Mobile with my wife. We were helped by Derek G. & he was nothing but amazing. He was honest & made the process super easy. He also made us laugh & we walked out with new phones and a cheaper bill! Highly recommend!”
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“I consistently have a very good experience with the staff located at the Running Hill Rd., South Portland, Maine location near target. If you have any issue, call them Directly. Thank you all for your continued help and your honest approach. I appreciate you.”