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“I stopped in here yesterday because I had a new Samsung phone and I did not know how to set up the email (I am normally an iPhone user). Ethan helped me in a very kind, patient, and thorough way. He was kind and helpful. I highly recommend doing business with this team at this location. Kudos to T-Mobile for hiring such nice people.”
“Unlike my experience at any other store in the best way. Thanks for treating my mother and I like humans and for treating us with such kindness!! Josh is awesome”
“Big thanks to Mary and Wilson at the Biddeford store! Their knowledge and care made for a fantastic experience. I'll definitely be back soon to upgrade my new phone. Thanks again for the great service!”
“Have had them since I moved to South Portland four years ago with zero downtime even when a friend had an outage with Spectrum during inclement weather. I love that all of the equipment is neatly attached out of the way next to the power panel in the basement too. The installer and office personnel have been courteous and professional.”
“Stopped in today with some account questions, and had a 10/10 experience with Jacob. He was very friendly, patient, and gave me all the info I was looking for. He did not make me feel rushed at all and didn’t seem bothered with my questions, and I really appreciate that. Thank you!”
“Thank you, Andrea and Matt for all your help today. You have made the holidays wonderfully special for Doug and Me. And thank you to the lovely woman who so kindly wrapped my gifts for me. She did a wonderful job went above and beyond her job description, and I truly appreciate it. I appreciate your level of customer service and helping answer my 50 questions. This is the best and easiest experience I’ve ever had at a cell phone store. You’ve made a forever customer out of me. Thank you for your kindness, professionalism and strong knowledge of your products. And thank you for giving me the best deal you could possibly give me. Every little bit saved helps these days. Merry Christmas and happy new year, Stephanie Clark”
“I recently needed to replace an old cracked screen phone and went to this U.S. Cellular location. I was looking for a particular iPhone model and color and called ahead to verify it was in stock and the customer service in store picked right up and said they could hold it since it was the last one they had in stock no problem. Thomas, my wireless consultant, was knowledgeable and answered all my questions about the phone as I had more than a few since it was a big upgrade from the phone I had last (iPhone 6S to iPhone Mini 13!). He also was straightforward with offering, but not pressuring re: options to change my plan and other aspects of the paperwork. Last he helped place screen protector and transfer all I needed. So all in all a five star customer service experience. My only gripe is this location, being in the mall, it has taken much longer other times in the past to get help when they are busy with only two or so areas to help customers get setup and that has led to longer wait times- so I'd call ahead like I did if it's a busier time a day. I also think for how long I've been a customer for they could offer money off accessories or a new phone . Obviously service varies depending on where you live and travel, but US Cellular has been good to me so I'll stick with them.”
“Went in to cancel service and return equipment, expecting a horror show. Thomas helped me promptly, submitted the cancellation efficiently and had me out the door in under 15 minutes. If the actual internet service was this fast and reliable, I wouldn't have cancelled lol.”
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“We had an amazing experience with Eric at T-Mobile! From the moment we walked in, he was incredibly welcoming, polite, and professional. He took the time to thoroughly explain everything we needed to know, answered all of our questions with patience, and made sure we fully understood our options.
What really stood out was that we never felt rushed—Eric gave us all the time we needed to make the right decisions, which made the whole experience stress-free and enjoyable. His knowledge, honesty, and genuine willingness to help made a huge difference.
Everything about our visit was excellent thanks to Eric. I would 100% recommend him to anyone looking for great customer service. If you’re going to T-Mobile, definitely ask for Eric—you won’t be disappointed!”