“Always have dealt with Dynasty.. customer service, quality products and pricing.! Staff go out of the way to make sure you leave a Happy customer. Lisa was very kind and open to hear my concerns as a local shopper. I encourage to shop locally, it goes further for everyone involved. Thanks Dynasty!!!!”
“The ambiance here is always inviting and comfortable. I can’t say enough good things about Amre and their incredible team. Dale is super friendly and very skilled, always willing to help out with the best service. Thank You! VL Appliance Team”
“Small gestures matter, I was reminded that a few days ago when me and my son came in the store. My son has autism and was having a hard day when we came by, however after the cashier I believe she said her name was Addie helped us. She gave my son a sticker and his whole mood changed. He smiled and was a happy boy, thanks again Addie! Little moments like these make great differences in people’s lives! ❤”
“Great selection of tools. Decent pricing. Service was very professional. Couldn’t get the name of the gentleman that helped me, but kudos to you for helping me!”
“Great place for tools and equipment with a wide and well-organized selection. The staff are friendly, approachable, and always ready to help. Their service is efficient and genuinely supportive, making shopping there a smooth and pleasant experience.”
“Want everyone to know, when our equipment broke down, we turned to this company for help. Cal and his colleague provided excellent, fast, and professional service. We’ve used their help more than once, and each time they’ve been reliable, quick, and really easy to work with. It’s clear they care about their clients and know how important it is to get things fixed fast. Also, the receptionist was very friendly and helpful — it’s always a pleasure to be greeted with such a positive attitude. I highly recommend them. Great team, great service — thank you! You guys are the best ?”
“Friendly staff who know there products I've shopped here a few times over the years and I've always left with hints and tips about the products I've purchased.”
“Great service from everyone at this place. There are always "special " people that aren't happy , but they haven't been on the other side of the counter and under stand what it takes to run a operation. Big thumbs up to Terry and all the crew. Great Job.”
“They have an immense assortment of products for cabinet makers. Friendly and helpful staff. Good parking. I went for color matching for some stain as well as LED lighting for cabinets.”
“Keith, the floor supervisor/manager at Home Depot Polo Park, took the time to speak to me in regards to a situation where Kenaston Home Depot told me to go to the Polo Park Store for inventory on a light fixture. There was only 1 in stock at Kenaston and 4 in stock at Polo Park. The employee told me to take a picture of their handheld device they use to show Polo Park the item and the price. When I went to Polo Park, the inventory was available but the price was not the same and much higher. I was told by both Shiwani and Keith that individual stores will not have the same price if they have low inventory and want to just get rid of the rest. I told Keith that no one told me that and was instructed to travel all the way to Polo Park in a horrible rainy day that day. I indicated that I understand but was greatly disappointed as I should have been made aware of this. And to even have the employee at Kenaston tell me to take a camera shot of his screen device to show Polo Park would not make sense then. I purchased the 1 they had left at Kenaston and showed Polo Park the receipt as well. There was no argument or any brush off and it only took Keith a few minutes to consider it and gave me the items at the discounted price. The kindness, understanding and courtesy that Keith extended to me was something one just do not see much of this day in age in terms of customer service. Give this man a promotion, a raise or at least buy him lunch. Rona can definitely learn a thing of two from Home Depot in terms of how to treat their customers right. I will also be posting this review on Google to give praise to Keith and the Home Depot team. Thank you again!”
“We're having issues with our Riobel shower system only outputting hot or cold water. We spoke to Matty, and he is very professional, knowledgeable, transparent, kind, and easy to talk to. He provided 2-3 alternatives for how we can go about our issue and took the time to create a plan and walk us through it. I would highly recommend Robinson, especially dealing with Matty. You are in good hands going through him!”
“Went to pick up patio stones and Jeff was helpful with the fork life and loading them into the vehicle. Tip for next time, if you do the drive through for patio stones, take a photo of the items you purchased making easier when you drive out for the team to charge you.”
“They have a $10 minimum purchase , but that’s not as bad as some places charge $20 . The ppl there were awesome and I found exactly what I needed after going to 2 other places .”
“I am writing to express my sincere appreciation and heartfelt thanks to the RONA water heater sales representative and installation team who recently helped my family during an unexpected and urgent situation. Yesterday, our home water heater developed a serious leak. The situation was urgent, and we came to RONA to purchase a replacement water heater when there was only about half an hour left before the store closed. The sales representative who assisted us was extremely patient, professional, and responsible. He carefully checked the water heater model with us and went through all the installation details to make sure everything was correct. The process took some time and had already gone beyond his scheduled working hours, but he continued to assist us without hesitation. After learning that our existing water heater was seriously leaking and that we needed an urgent replacement, he went above and beyond to help us. He completed the order and arranged the installation, and he also made every effort to secure an emergency installation service for us. His dedication, kindness, and willingness to help us even after his working hours made a stressful situation much easier for our family. I was also extremely impressed by the installation team. This morning, RONA contacted us very early and quickly arranged for an installation technician to come to our home. At around 10:00 a.m., the technician arrived and immediately dealt with the urgent issue involving our old water heater. The new water heater was then brought to our home, and the installation proceeded promptly. By approximately 2:00 p.m., the entire installation was completed. The speed and efficiency were truly remarkable. I was honestly surprised that such an urgent problem could be resolved so quickly. From our emergency purchase yesterday to the completion of the installation today, the RONA team responded quickly and professionally and resolved our serious water heater leak in just a few hours. During a stressful and unexpected situation, your employees demonstrated outstanding professionalism, efficiency, responsibility, and genuine care for the customer. Their service went far beyond what I expected. Please recognize and commend these employees I would sincerely ask RONA management to formally recognize and commend the sales representative who assisted us, as well as the installation team who responded so quickly and completed the work so efficiently. The sales representative deserves special recognition for staying beyond his scheduled working hours, carefully handling our order, and making every effort to arrange an emergency installation for us. His willingness to help a customer in an urgent situation was truly exceptional. I would also like to recognize the installation team for their prompt response, professionalism, and remarkable efficiency. They arrived early, handled the emergency situation quickly, and completed the entire installation by approximately 2:00 p.m. Employees who demonstrate this level of dedication and customer care are a great asset to RONA. I sincerely hope that management will share this feedback with the employees involved and give them the recognition they deserve. Once again, thank you very much to the RONA water heater sales representative and installation team for your outstanding service. You turned what could have been a very stressful and difficult experience into a smooth and reassuring one. Please accept my deepest thanks, and please make sure these excellent employees know how much their efforts were appreciated. Warmest regards”
“Home Depot , your online service is a bit weird & uncoordinated. Hire professionals & 🙏 keep your promises.I don't want to go to details. Hope you will improve or do not promise. Thx. There is a lot of sell I want Japanese maple leaf 🍁 please get us some ...”
“Fantastic customer service! A helpful shop ass instant- name tag T Y (the young guy with glasses) assisted me with my lumber purchase. He was very polite and energetic, taking the time to help me pick out wheels and right lumber, calculate the amount, and cut it to size. Thanks for the awesome service!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.