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“I can't say enough good things about this credit union. Customer service is top notch. I have been especially impressed with the attention that has been given to me by Celeste. She is patient and kind to my entire family. She takes time to explain everything clearly. In addition to that, I want to call attention to the help that has been offered when I use the call center. I couldn't be happier.”
“I would like to commend Desh for providing an exceptional customer service experience during my call with Freedom Federal Credit Union on June 1, 2026.
In a world where customer service interactions can often feel rushed or transactional, my conversation with Desh was refreshingly different. From the moment he answered the phone, he was warm, personable, and genuinely interested in helping me. He took the time to listen carefully to my questions and concerns, and he addressed each one with patience, professionalism, and a remarkable attention to detail.
What stood out most was that Desh didn’t simply answer my questions—he took the time to understand my needs and identify solutions that would benefit me. He introduced me to a newer, more cost-effective checking account that was a better fit for my situation, demonstrating both his knowledge and his commitment to serving the customer rather than simply completing a transaction.
Throughout our conversation, Desh was approachable, engaging, and easy to talk with. At one point, he even shared the origin of his name, which created a personal connection and reflected the genuine care he brings to his interactions. It was clear that he values people, not just accounts.
I never felt rushed. Instead, I felt that Desh was fully invested in making sure every concern was resolved and every question was answered. By the end of the call, I felt informed, valued, and confident that my needs had been met.
Desh represents the very best of customer service. His professionalism, product knowledge, patience, and authentic care for people made this one of the most positive customer service experiences I have had in a long time. Freedom Federal Credit Union is fortunate to have him on its team, and I hope he receives the recognition he deserves for consistently going above and beyond for his members.
Thank you, Desh, for making what could have been a routine phone call into an outstanding experience.”
“I want to express my sincere appreciation to Barbara Cooper.
Barbara was exceptional.
Highly recommend Freedom.
Barbara went way above & beyond.”
“Tia...Provided me with an extraordinary banking experience! Following our Credit Union merger, we were unable to access our on-line banking services. After weeks of frustration and failed attempts, she patiently worked out the issues created by a joint account transfer and calmly resolved all the problems encountered. She is an asset to Freedom FCU and a true professional.”
“Great team and amazing customer service! I recently had an issue with my debit card, to no fault of theirs, and the staff were extremely responsive and helped right away, even calling to follow up and ensure everything was still working well. I would recommend them to anyone looking for a friendly, reliable credit union!”
“The personal touch could be better. Too many virtual tellers.Fraud department is on point. Called me within 24hours when noticed something out of my spending scope (Google tictok charges) beware check your account.”
“I have been a member of PBCU for over, 27 years, never ever had any issues nor problems, they always helpful and will help you in any situation, and they always have a solution that may come up, that best fits they don't play about their members, their loan rates are awesome, especially the auto loans, and the fraud detection center is always on point, anyone top of any unusual charges, that may show up in your account, I will always be a PBCU members.”
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“Recently was recommended to the credit union for an auto loan. Nashia made my experience as quick and easy as possible. Was out the door in just over an hour. It is obvious the folks here care about what they do. Way better than going to a bank chain. Five stars!”