Point Breeze Credit Union (PBCU) has been a trusted choice for many members, some of whom have been with the credit union for over 27 years. Customers appreciate the helpful and friendly staff, particularly highlighting the excellent service provided by employees like Megan and branch manager Christina. They enjoy free checking accounts and competitive loan rates, especially for auto and personal loans. The credit union's fraud detection system is noted for effectively monitoring unusual charges. Many members find the mobile app user-friendly, featuring a direct messaging portal for convenient banking needs. However, some experiences vary; while most interactions are positive, there have been concerns about teller service, particularly in accommodating non-English speakers. Additionally, members have expressed frustration over the long wait times for new debit cards, which can take 7-10 days after a card is compromised, prompting some to consider other banking options. Overall, Point Breeze Credit Union is recommended for its reliable services and supportive staff, making it a solid choice for banking needs.
I have always experienced positive things at the Bel Air Branch. Pleasant and attentive Tellers.
September 2023
Megan was awesome. Her customer service was on point, very pleasant, in & out very quickly and this was on a Friday at 5:18pm yall!
July 2023
The institutions is good but some of the Teller they not.I went to Bel Air branch with my niece who not speak English and Megan the Teller try to make the transaction uncomfortable just because she doesn't speak English but I was there translating.She should try everybody equall.
