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“The serviceHere is amazing, the store manager Deon is amazing the staff is friendly and knows all the answers. Do yourself a favor and come to this tmobile store.”
“Mr. Narottama, is an excellent mobile expert. He helped me a lot and first listen to the customer voice very carefully. He explains all the plans of the carrier t-mobile and advice the best. He is the best I ever seen in my entire life. Kudos to him. Thanks you Narottama!!”
“On Feb 7, I visited the Verizon store in Laurel, MD, because my daughter’s (Cay) phone was displaying a solid ‘green screen’. Cay was in Louisiana (LA) on vacation with a non-operable phone.A pleasant saleslady (I didn’t get her name), served me. I shared the info and asked how can Cay get an immediate phone fix in LA. The saleslady proceeded with researching the issue and discovered this was a known issue. Since we had insurance Asurion was contacted.The Asurion operator, contacted the Apple store in LA for an appointment to get her phone fixed. The store didn’t have any appointments until the following week. The operator continued searching for a place that could do an immediate fix. She contacted uBreakiFix in LA. They had an opening and got her right in. Cay’s phone was fixed! The best part is because she had insurance, the cost was $0.A HUGE “Thank You” to the saleslady in Laurel, MD and the Asurion operator for working together for a VICTORIOUS ending!”
“Joey Reese provided excellent support to my husband and so during a recent visit. We needed to reactivate our account that was on military suspension when the Sprint to T-Mobile merge happened. Joey was unfamiliar with the process, but he listened to us and willing to call customer service for us to understand more. After a few long minutes he came back out to tell us that it was going to be noted on the account and the bill that we were erroneously charged would be voided.If Joey had not been able to accomplish this for us, our business with T-Mobile would have been done and so would have went with another provider, but thanks to him I will continue to be a customer.I hope that the store sees this and Joey sees this to know that he kindness and patience made a huge difference for us during this holiday season.Respectfully,Sandra and Ian”
“To the guy who said the store looked closed maybe you caught them on a bad day. Kaenen took care of me and my wife. I couldn’t believe how easy it was. He even handled multiple groups of people coming in the door, answering questions quickly, if could be, and having them wait if could not. I was impressed by the Customer Service. After 30+ years in the service industry it feels good to have someone actually take care of you. Thanks man.”
“Stephanie is extremely great highly professional, poised and definitely a great positive person with an uncountable amount of patience. She is diligent in her work & I hope that she sees this review. Be kind to others and others will be kind to you!All the best,Mr. Davon”
“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”
8:30AM - 8:30PM
2123 W Patapsco Ave, Baltimore
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“Friendly customer service z the process for signing in and then waiting for a representative to help could be easier when just turning in a piece of equipment - suggest it could be completed at the first step.”
“Amazing patient and understanding staff I have been a customer for well over 6years and plan to continue to be one....well done for excellent above and beyond customer service ...thank you Sir with the awesome Beard...you rock”
“Outstanding Service at T-Mobile Store – Thanks to Karen!I recently visited this T-Mobile store and had an exceptional experience, thanks to the outstanding service provided by the store manager, Karen.Karen's expertise and friendly demeanor stood out as she helped me in choosing the perfect device and plan. Her patience and knowledge made the entire process seamless. The store itself was well-organized and clean, creating a pleasant environment for customers.Karen addressed all my queries with professionalism, demonstrating a genuine commitment to customer satisfaction. I left the store with not only the right product but also the confidence that I made the best choice, all thanks to Karen and her team.I highly recommend this T-Mobile store, where great service and knowledgeable staff, especially Karen, make all the difference.”
“Very good customer service and great environment. I want to thank Kharii , Micah, & Earl for their great service! A big thank you to Kharii for his patience and help ! Thank you !”
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“I went to this Verizon store today because I could not make it work while trying to switch from physical SIM to eSIM myself for two days. There was a short wait, then Israr fixed the problem and completed the switch for me patiently. He said I should have gone to the store for this kind of change. I don’t think it was too difficult for him to fix it. But it was a big relief for me. Now I can use one SIM domestically, the other for foreign travels. Very happy!”