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“While Verizon continues to be a colossal pain in the butt, I’ve had two issues solved by the people here who generally speaking handled it very well and most important very quickly with low amounts of friction. Deshawn was great this time, can’t remember who helped me last time.”
“Came to Verizon of Ellicott City for an issue. The technician was knowledgeable and courteous. He helped with several troubleshooting issues and did not attempt to sell me a replacement phone. I appreciate his kindness and transparency. Great employee (Raghav)”
“Natalie was exceptional! Her customer service skills were top notch. She was patient and kept a calm demeanor even when I became frustrated. Natalie successfully fixed a factory reset on my Google pixel phone even though it took about 45 minutes. Thank you Natalie!”
“On June 25th, my cell phone was disconnected in error instead of an old device as requested. I was unable to get a live customer service representative by phone for 2 hours, and another Verizon store offered little help for my issue. Within 15 minutes of arriving at the Laurel store, Favour Fatusin made the right connections, restored my service, and the correct device was disconnected. He was also very knowledgeable about products that my family needed. Well done!”
“DAYANNA (T MOBILE EXPERT) WAS VERY HELPFUL, EXPLICIT AND PATIENT IN HELPING ME. I HIGHLY RECOMMEND THIS STORE TO THE COMMUNITY 🎉🎊✌”
“Had a Great Experiance at the Laurel fort Meade boost store, needed my son's prepaid phone to work again and the attendant was courteous, professional and abstute to assisting me with my issue, she was able to savage my son's prepaid phone and include it on my already account, perfect. Thank you boost 👍🏽🫡”
“I love T Mobile. The techs at every location are highly competent and knowledgeable. Especially good is their 5G to the home… no more waiting for the cable guy for the install, and if there is a problem you don’t get served by a robot or shunted to Pakistan.”
“Had to upgrade my phone. Been with Boost Mobile for over 12 years just wish that would count for something on my upgrade prices. Gotta say I love my LG phones tho. Android for life.”
“I can't say enough great things about the experience I had in this store today. I worked with Lem. We spent almost 4 hours together. He patiently signed me up for a new phone for my daughter, transferred service from my phone from AT&T, helped set up my new phone and navigated over 2 Apple Watches for my kids. Tech is not my thing, it is my fatal flaw, but Lem was so patient and kind and never made me feel stupid, the way so many young people in these stores often do. He explained everything to me so respectfully. I have been taken advantage of by an AT&T salesperson in the past, and I never once felt that Lem was trying to get one over on me. He is a treasure of an employee. He is the perfect combo of kind, knowledgable and patient. He is a fine young man and I had a wonderful experience at this store. All of the employees I've come in contact with on a previous fact-finding visit were so nice. I don't know why I didn't switch from AT&T to T-Mobile long ago. 5 stars!”
“Kimberly was extremely wonderful customer service 10/10 she understood my frustration and still managed to help me accomplish a new phone and went to the extent to actually get me to upgrade my home internet free of charge wonderful representative.”
“The absolute best customer service hands down will go out of their way to see that you are satisfied and a happy customer your met with smiles and can do attitudes”
“Go see Jason! Go see Jason! Went in to get my new middle schooler a phone upgrade with LTE pixel watch. Walked in on a Tuesday afternoon, I didn't have everything I needed, when I came back Wednesday he had EVERYTHING we talked about prepped and ready for when I said I would be back. After the care and time he spent with me we upgraded 2 phone lines two pixel 11s with new pixel 5 watches for wife and I, we added 2 LTE watches (daughter and M-Inlaw). Was expecting a 4 digit bill, ended up spending with less then dinner for 4 at decent restaurant.
I've used this store multiple times. Walk in with a clue about what you want and they will get you taken care of!
Please forgive him for being an Apple Guy. Jason is great!”
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“I am so pleased with Andrew. His service was over the top. He was very patient was my mother who is almost 80 years old. Four star's and a rise for this young man. We appreciate you Andrew 🤩”