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“They have reasonable hours and the experience was friendly and professional. SK also gave me helpful advice towards a different device I have. Would definitely recommend.”
“Our Samsung sound bar went out following a very brief power outage on 6-13-26. We tried everything to get it reactivated. It appeared that the HDMI port on our 77” SAMSUNG TV was out. The BIG SCREEN STORE TECH, by the name of Romeo Paterson, came by this morning at the direction of Jim Marr, tge store manager, and after trying several standard approaches, he was able to get the TV to reactivate that HDMI port, and that in turn connected with the sound bar so our surround sound system is up and running as good as ever. He was also able to get the TV to recognize my SONY head set system, so that is functioning as well. I wear those in the evenings after my wife goes to bed. When those are active, the sound bar etc is disabled. So everything is right with our TV world now!! Great job Jim & Romeo complements of the BIG SCREEN STORE IN Glen Burnie!!”
11AM - 7PM
8875 Centre Park Dr suite f, Columbia
Electronics
“We’ve gone to Gadget Guru several times over the last few years to repair gaming consoles, computers, and restore old electronics (a 25 year old stereo!). I appreciate the clear explanations of their process, and timely updates. They’ve consistently provided excellent service (and in the case of my stereo, they delivered a miracle)! I highly recommend them!”
“Purchased a second television from the Big Screen Store because of its no-hassle service and competitive price. Roy was very engaging and hospitable in discussing my needs and desires. The atmosphere of the store was inviting, and Roy was truly open and friendly.
Given the competitive pricing, free delivery, and white glove service, this service clearly outshines the competitors. Roy, a retired US Army Veteran, was a joy to sit with, relax, and have an open conversation.
So, if you want the experience and culture of a friendly, open atmosphere establishment, with pricing and delivery, then ensure to stop by the Big Screen store in Ellicott City and share in the joy of the company of a friendly Army veteran, and its assortment of TVs and entertainment chairs. To find out more about their service offers, please drop by and experience the uniqueness of the store.”
“They had a lot of different records. Love looking at all the pictures on the wall of ⭐ who have been there. Friendly staff.I was visiting from Mass. I'll be back in April. ⏺️ ??”
“Came to this store in New year's eve right before closing. My sister had dropped her phone in water and it would not charge. Alex and Jose were so nice. They cleaned her phone and got it charging again within minutes. They did it with a smile. The store was clean and smelled good. We were very happy to receive great customer service from these young men!”
10AM - 7PM
8880 McGaw Rd, Columbia
Electronics
“Reid is a fantastic consultant. He listened to my needs for improved sound in short-form shelving and worked diligently to source and recommend good alternatives and he reviewed photographs of my current set up and evaluated how to optimize my best equipment with good amplification that fit my needs and was user friendly. He then set up equipment for switching comparative sound on speakers comparable to mine and demonstrated the alternatives so I could hear differences, both material and nuanced. The entire journey and purchasing experience was so satisfying . He then called a few days later to follow up and see how it was all working for me! His deep knowledge of audio steered me to exactly what I needed and wanted and taught me a bit about the choices along the way. He spent considerable time and his expertise and professionalism are most appreciated!!”
“I walked in not having the best day. dealing with a newly broken phone, as a business owner who relies heavily on my device(s) to do so, it was urgent to get a replacement. From the moment I walked in I was taken care of, very special thanks to Ms. Stephanie and her direct Management for making sure my needs were met. They truly were the sweetest people ever and that made me feel like I made the right choice. It was such a personable experience and this is what customer service should always be!! Super thankful for this lovely team in making sure I had what I needed to continue running my business :)”
“I’m so appreciative of Vince’s Auto Repair and Sales. I was in an absolute bind yesterday and this business was so committed to helping me that the owner drove all the way to Virginia after hours last night to get the part for my car so it could be ready when I needed it. The entire staff is wonderful as well. This is a good people kind of place.”
“Way cheaper than next door’s prices and is very on demand. It’s my fault for being last very second, but they were lenient by being as spontaneous as they can. Got me in, got me out. Showed me their work and reassured me as we go. This review is being left as my car is being worked on.”
“This place was exceptional stopped in for some help with my Suburban. The owner answered all my questions and was very knowledgeable. We need more places and people like him.”
“Paul was a great technician and very experienced. He was able to solve my dryer problem and was professional in doing so. He made the experience an excellent one.”
“Justin's team (Andrew and Carlos) came to my home to install a new TV. They identified and corrected some persistent issues on other devices that had gone unresolved for years. They are amazing. Literally for the first time everything is working perfectly!”
Open 24 hours
1313 Francis Ave, Baltimore
Electronics
“I had a fantastic experience at my local 7-11! The convenience store offers a wide range of products, from snacks and drinks to everyday essentials. The staff is always friendly and helpful, making each visit enjoyable. Plus, the store's cleanliness and organization are top-notch, creating a welcoming shopping environment. Whether I'm grabbing a quick snack or picking up groceries, 7-11 has become my go-to choice for its convenience, quality, and excellent service.”
“When I went to Best Buy to buy a new computer there were 3 employees here who were super helpful to me. Michael, Carlos, & 1 other person I can't remember his name. They helped me buy a computer not too expensive but not too cheap either & a computer that will work for me. They also helped me pick out an external hard disk. They allowed me to test everything I needed to test & then said due to my membership, I could come to them for tech help of various kinds for (what I remember being told) free or low cost. I have been a Best Buy customer here for a long time. I miss the Security Blvd BB but this is excellent.”
“I needed a fan for our server that kept overheating and it was going to take a while to receive it anywhere else but Dejuan was able to find it and I could pick it up same day. Lisa was also very helpful. I will start coming here first for our tech needs.”
10AM - 8PM
6365 Dobbin Road, Columbia
Electronics
“I am so pleased with Andrew. His service was over the top. He was very patient was my mother who is almost 80 years old. Four star's and a rise for this young man. We appreciate you Andrew 🤩”
10AM - 8PM
1002 Fleet St, Baltimore
Electronics
“I had a great experience here recently and if you go, I would highly recommend asking for Warren. I came in curious about switching from AT&T to Verizon and he made the process very easy and smooth and eased all worries. I'm definitely glad I switched and talked to him.”
“The young lady that works at this location is amazing her customer service is top tier she went above and beyond expectation to make sure I walked out the store with a working phone I was given the run around for almost 2 months and she figured everything out in 2 minutes she was a life saver thank u so much luv”
10AM - 8PM
6877 Loch Raven Blvd, Towson
Electronics
“We mainly go to this, specific store because of the young lady excellent customer service skills, she's very patient she'll answer any questions that you have and she'll always tell about the current deals that they have.”
10AM - 7PM
4528 Erdman Ave #30, Baltimore
Electronics
“5 stars isn't enough! ? The team at this Cricket Wireless location was absolutely amazing! They helped me add a line to my account and made the whole process super smooth and easy. But what really impressed me was their dedication to finding me the perfect phone, even on a tight budget. They went above and beyond to work with me and find a solution that fit my needs. The staff was knowledgeable, friendly, and efficient. I'm so grateful for their help and highly recommend stopping by if you need any assistance with your Cricket Wireless needs!”
“Went in to get a new phone today and had an awesome experience ..... Caroline was a huge help and set everything up for me .... She was awesome .... Thank you so much.”
“Went to see Mr. Kenny. He was stupendous. Could really see me coming back down here and grabbing another phone when the time is right. In the mean time he fixed my phone.”
“Angelica is awesome she needs to be here everyday and you guys need to get rid of the other African dude he is so mean and rude he's nasty with the customers Angelica was so nice and helpful she helped me so much for the same thing I came in yesterday for and the African dude flat out I cant help you that's not my job so what is the point of you being in the phone store”
“I love this store. Tamara is my person I always go to. I have gotten my whole family gifts for a very cheap price for good quality tech and all the tablets were free.”
Open 24 hours
8890 McDonogh Rd, Owings Mills
Electronics
“Always go to this location...great location, clean and organized. The managers/owners and the employees treat you like family and always wait on you with a smile...”
“The person that's working today is so patient and understanding. Even though I was overwhelmed she was able to calm me down and get my needs met, I went to another location and they kept telling you me to goback to the place I got my phone from and I'm glad that I came back. I believe her name is Queen something”
“Debbie was so amazing she had great customer service. Her attention to detail was amazing started the call with peace of mind. I ended the call with peace of mind. I would definitely recommend this location, especially if Debbie is helping you.”
“Went in for NFL cards and the manager that was working there persuaded me into buying a Pokemon mega evolution chaos rising box (day after release and they had 2 left) and I ended up pulling the mega Greninja ex that's worth $400.”
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“I can see that Kendall Biak gets plenty of good reviews. Totally justified. After the first visit I am reassured that for any repair / accessories needs it is the first place to go. Kendall knew within seconds which kind of protective case I need and installed it within minutes. She recommended the item which works great and suits my needs. Let me add that my phone is my work tool + I am doing a lot travelling so the protective cover has to be reliable. This small store has a lot of choice of other items, like for example phone attachment for vehicle. I was purchasing before protective cases and other accessories on internet - not anymore. They may be cheaper, but you do not know exactly what you are getting + installing protective screen was not easy. It needs expertise and experience what Kendall displays. Kendall should be the coach for other cellular stores. Please relate this to Kendall - You are great . Thank you - Margaret H.”